Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

Samsung LED Smart TV losing picture while watching

Feb 28, 2015 9:58AM PST

I have had this happen 4 times now in the last month - while watching TV, the picture will go off and a Samsung oval will bounce around the screen while the sound remains fine. We have to tap the power button on the TV to get the picture to come back. Why is this happening? We got the 55 inch TV on Thanksgiving, 2014 Series 56

Discussion is locked

- Collapse -
Answer
TV technical info
Feb 28, 2015 10:57PM PST

UN 55H6203AFZA
Version US01
S/N 02Q33CAFA00564H

- Collapse -
Call it in and ask about...
Feb 28, 2015 11:09PM PST

There was a bum firmware that did this on some channels. It doesn't mean it won't surface as other issues so call in and ask about that issue and have Samsung walk you through a firmware version check.
Bob

- Collapse -
Answer
Re: Samsung LED...
Mar 6, 2015 4:24AM PST

Hello, I'm sorry for the inconvenience.

Have you tried raising your auto protection time within the System portion of the menu?

Regards,

HD Tech