Samsung forum

Question

Samsung LE40C654

by TwoRoelio / November 13, 2014 7:03 PM PST

Dear Cnet user's and technical staff,

I have a problem and can't seem to fix it.

Tv works perfectly normal with C+ or analog signal for watching normal TV.

But when I now try to use a HDMI signal all works only after ~3 min the TV turns off and the red light is glowing. When I turn the TV on I have the HDMI signal again and it will shutdown after exactly the same time, 3 min again.

Watching first normal TV trough C+ module for a amount of time and then switching to HDMI signal seems to fix the problem... But from standby to HDMI I will always have the shutdown problem after 3 min.

Also from the moment I bought the television it will not update (USB) or connect to internet because of a missing mac address. Tried everything to update the firmware but this is a no go.

Well to sum it up I only have this problem when powering the device directly to a HDMI signal where then the television will turn itself off after 3 min.

Any help or pointers are greatly appreciated.

Greetings,
Roelio

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All Answers

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Answer
If you still have warranty ...
by Kees_B Forum moderator / November 13, 2014 7:19 PM PST
In reply to: Samsung LE40C654

I'd contact the shop and let them fix it.

Kees

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Answer
No Warranty
by TwoRoelio / November 13, 2014 10:14 PM PST
In reply to: Samsung LE40C654

Sorry, but of course I wouldn't post a topic when there still is warranty....

The television is almost 5 years old.

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Answer
Ask Sam about...
by R. Proffitt Forum moderator / November 13, 2014 10:30 PM PST
In reply to: Samsung LE40C654

Samsung had this software bug where some channels would cause the TV to turn off. So I'd ask Sam about that and if your TV needs a firmware update.
Bob

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Answer
Samsung....
by TwoRoelio / November 14, 2014 5:50 AM PST
In reply to: Samsung LE40C654

If it is a software problem I would have had this problem from the beginning... Also I posted that there is no way on earth to firmware update this peace of hardware.... Maybe I need to replace the main board...

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Samsung issued a firmware on 2013.08.13
by R. Proffitt Forum moderator / November 14, 2014 6:26 AM PST
In reply to: Samsung....

Ask Samsung what it fixed. We know of bugs in the channel area so who's to say this is not some other bug. As to those that think it worked fine before, what if the bug surfaces as the clock moves forward? Really can tweak folk out of shape.
Bob

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