they got your money & that is all they care about.
I had an 'issue' with a Bluray player (BD1200) of theres, not just me but many that owned that one model. They would keep saying an update is in the works to fix it, after 4 updates, fixing somethings & make other issues, I gave up & got a Panasonic Bluray play & never looked back.
Stuff I had to deal with.. it took Samsungs 6 weeks to come up with a fix so owners of the BD1200 could watch POTC3 & 3 weeks for LFoDH.
I got to the point to writting the President of Samsung USA,
here is the letter I sent...
I did not get any reply. & still do not recommend Samsung electronics & the few times I do, I try to warn them to get an EW.
I bought my TV in august 2008 for approx, the display suddenly stopped working last week with only sound coming, when i contacted the service center they said that the panel was damaged and it would cost me almost the same amount as the price for my TV. Considering the life of a panel is generally between 30,000-60,000 hours which is more than 20 years for an average user. My TV is just 3 months out of warranty and a product should not fail when its just out of warranty. The response from samsung is very bad and non-responsive they are saying i will have to buy the panel and will not replace the panel free of cost. I bought this TV considering that Samsung had the one of the best panels in business and this failure of the product has really disappointed me and it would lead me in not buying any Samsung products in the future. i would rather buy a new TV from an other manufacturer rather than repairing the Samsung at the same price
Can anyone from Samsung Staff please help solve the problem.