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Question

Samsung LCD TV "Not Available" message

by Oct 7, 2015 1:49AM PDT

I currently have a "not available" message stuck on my tv, people have said it could be because the to is set to external speakers in the settings, which is true, because I have it set up with external speakers, so it is not incidentally the case, also people suggest going into the menu and changing that setting to default, though I cannot do anything on my tv, but turn it on and change the channels via the source button on the to itself, the remote is completely unresponsive & even when trying to access the menu through the buttons on the tv, the menu bugs out and will not respond, getting me stuck on the menu without the ability to navigate anywhere in the menu. Confused!

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2 Posts
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Clarification Request
Always try to give the full model number.
by r. proffitt Forum moderator Oct 7, 2015 9:03AM PDT

That way folk can look to see if the product has reasons listed for this.

In the USA I've found 1800SAMSUNG to be a fast way to ask this question.

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Answer
Re: Not Avaliable
by Samsung staff Oct 9, 2015 12:16PM PDT

Not sure exactly which model you have, or how old but if you are able to I would suggest Factory resetting the television and see if it still gives you the same trouble. Just provide us with the model so that we know exactly which model you're referring to.

Regards,
HD Tech

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