We have a 40" lcd samsung flat screen that has just started doing exactly the same thing, cycling on and off about every 30 sec. I'm in Thornton, Pa., just up thr road from Kennet. Wonder how many more of us are in the area. Will be calling help line tomorrow
My 46 inch A550 series Samsung LCD TV has reached the ripe old age of 14 months and is now experiencing what so many others have. It is cycling itself on and off every 30 seconds. This TV sits in front of my treadmill in the basement and only has about 100 hours of usage.
I called Samsung and spoke to the customer service rep and her supervisor, both of whom just spouted the company line and said it requires service and that this is on my dime. I patiently explained that any product designed to fail (as evidenced by all of the unhappy customers with this issue) should be fixed at the company's expense and not at the consumers. However, these reps are well trained to adhere to policy and just say it is normal. I have tons of electronic equipment and this is the quickest failure I personally have ever seen.
Anyway, I am wondering if there is a class action lawsuit or if anyone has reached out to any consumer affairs reporters to find one interested in taking on the Evil Corporation vs. lowly consumer problem. I will do it myself, if necessary, but if some other aggrieved party has already done some of this work, there is no need for me to duplicate it. I was thinking an ad in a few publications referencing Samsung's crap quality and inability to stand by their products that clearly have engineering defects (with references to sites such as this) could become a headache for them. I will never buy another POS from them. I am just thankful this piece of crap was only $1200.
Any help is appreciated.
Pissed Off in Kennett Square, PA