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Samsung LCD Menu Option Missing

Hi everyone,

I am new to the forum and wonder if you can give me some advice.

I have recently bought a Samsung LE40B750 (I am in the UK) which is supposed to have the 200Hz Motion Plus feature. From what I have read in the manual you have to enable it in the Picture menu but if I go there there is no option to adjust any settings for the Motion Plus, it's completely missing. This is what I see:

http://i52.photobucket.com/albums/g14/cherryredcutie/IMG_0440.jpg

I had a quick look in the service menu but I can't seem to find an option to enable it there either.

http://i52.photobucket.com/albums/g14/cherryredcutie/IMG_0438.jpg

http://i52.photobucket.com/albums/g14/cherryredcutie/IMG_0439.jpg

I did find a new firmware version but I don't know if the update would help to make the Motion Plus Option show.

Any advice would be very much appreciated!
Thanks!

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Comments
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Samsung LCD Menu Option Missing

cherryredcutie,

When you scrolled down, is it possible to keep going past the Blue Only Mode? Or does the cursor stop ON Blue Only Mode? Sometimes there are additional options if you keep scrolling down. I'm sorry if this sounds petty - that's not my intention - but it's worth suggesting, and I'm not in the U.K. so I have no product to test it on.

I wouldn't recommend going into the service menu. I can't help there at all, unfortunately. But if you haven't you might try updating the firmware, which will essentially do a reset of the UI. You can find the firmware and the instructions here:

http://tinyurl.com/y5py4du

Keep me posted.

--HDTech

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Samsung LCD Menu Option Missing

Hi HDTech,

thanks a lot for the reply. I have tried going past the Blue Only Mode but it just jumps back to the top and there are no other menu options and no arrows that would indicate that either.

I went into the service menu to do a factory reset as instructed when phoning Samsung customer service and also updated to the latest firmware for my model, but the 200Hz Motion plus Option is still not visible.

Any more ideas why this could be?

Thanks again,
cherryredcutie

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B650

On my B650, which has the same firmware, the 100Hz motion plus setting appears after Film Mode, before Blue Only Mode. Has it always been missing? Since the 200Hz processing is the main reason for paying the 750 premium, you should have cause for complaint. What did the UK customer care suggest as next step? I'd have thought a warranty repair would be necessary - perhaps replacement of the main board.

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Samsung LCD Menu Option Missing

Hi jw650,

yes, the option has always been missing at least I think so because it was the first time I tried to change the setting and the Motion Plus Option is just not there. You are right, it's one of the reasons I bought the TV in the first place. The customer service said to update the firmware which did nothing so hopefully we will be able to have it repaired.

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Samsung LCD Menu Option Missing

cherryredcutie,

Perhaps if you try the TOOLS button on the remote, it will bring up the option. Otherwise, it would have to be addressed by service.

Keep me posted.

--HDTech

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Samsung LCD Menu Option Missing

Hi,

thanks, I've tried the Tools menu but the option isn't there either.

Anyway, Samsung Customer Service was so kind to contact a local Samsung approved engineer and they came around yesterday and after inspecting the TV they took it into the workshop to re-flash the board/chips so hopefully that will work and enable the 200Hz Options in the menu. I'll let you know if it worked Happy.

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Samsung LCD Menu Option Missing

cherryredcutie,

Keep us posted.

Well at least we know you weren't missing something - it just wasn't there! I apologize for the frustration. Let me know how you fare.

--HDTech

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