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Samsung Laptop with Windows 8, having driver problems

by LaptopAnger / April 20, 2013 11:21 PM PDT

I've been scouring the net for help and advice but I've come out empty handed.

I've recently done the Windows 8 Refresh Install as I had a problem with my system crashing every 10 minutes. Now after the re-install, I'm having trouble with my graphics card drivers that don't seem to be installing and sticking. Even the ATI Catalyst program won't run!

I have a NP355V5C-S08SE Samsung Series 3 with Windows 8 and dual graphics, Radeon HD 7670M and HD 7640G. I have been able to download drivers that then lists the 7670 as a 7600 but I haven't been able to get the 7640G to work. For the 7640G it says "This device cannot start. (Code 10)"

I am in desperate need of help as this has been going on for days. I cannot use my laptop properly, or watch videos as they are constantly flickering. Games don't seem to work either.

Your help and any kind of answer is much appreciated!

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All Answers

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Re: Samsung Laptop with Windows 8, having driver problems
by Samsung_HD_Tech Samsung staff / April 22, 2013 3:37 AM PDT

Hi LaptopAnger,

Thanks for your message. But just so you know, I support US products and customers. And from what I can tell, this model is for Sweden. (Correct me if I'm wrong.) So if you want the most accurate information, here's the Samsung Sweden portal for support on that product:

Hope this helps you!

HD Tech

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(NT) samsung laptop seies 3 are good for daily work use ?
by inadtrack / October 22, 2013 11:21 PM PDT
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Why not?
by Kees_B Forum moderator / October 22, 2013 11:27 PM PDT

I'm sure you can find a model that suits your particular needs.


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try this
by Mr Shaun Warburton / April 22, 2013 8:43 AM PDT

Catalyst and Radeon Have not been supporting Windows 8 for some time but have recently started to support it you may need to download the latest set of drivers and install again, you do not say what OS type is being used 32 or 64 so I am sorry that I cannot be of any further help.

and if windows has been blocking it from running due to compatibility issues. try right clicking and choose run as administrator.

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I'm having trouble too !
by Listram / October 20, 2013 3:41 AM PDT
In reply to: try this

Hi !

I own a Np 365 s03us, and have trouble finding the latest pilots for this laptop. I have graphic problems.

Thank you.

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Re: I'm having trouble too !
by Samsung_HD_Tech Samsung staff / October 21, 2013 11:31 PM PDT

Hi Listram,

I'm very sorry to hear that has happened. Have you tried using SW update to install drivers?

HD Tech

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