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Question

Samsung Laptop NP-RF712

Feb 20, 2016 1:51PM PST

I have a Samsung laptop NP-RF712. It shuts itself down often and there is no sign before crashes. I then upgraded to windows 10. It doesn't fix the problem. I got a feeling it's the motherboard but I am no expert to fix the laptop. Anyone has idea why it crashes?

Discussion is locked

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Answer
Add more
Feb 20, 2016 2:00PM PST

Add more here. When I installed windows 10, it crashed a number of times before it finally went through the installation. As well as recently I tried to restore it back to the version 1 week ago. It struggled for 6 hours and shut down many times at the point that the system needed to restart back up. But it finally restarted. Then it keeps shut down daily as usual. Please help.

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Answer
Let's hear about
Feb 20, 2016 2:18PM PST

Let's hear about your maintenance schedule. Do you keep up with a 1st of the month canned air on the vents or some other schedule?

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no dust inside
Feb 20, 2016 4:04PM PST

I took the back of the laptop to clean it out. But there wasn't dust inside.

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Is the machine old? 4+ years?
Feb 20, 2016 4:12PM PST

Then have a tech (or you if you feel comfortable) pull all the heatsinks and replace the compound. I've lost count of dry, cracked compound or heatsinks that had lifted off. Be sure they test the fans too. I see this was sold in early 2011.

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It looks fixed!
Feb 25, 2016 5:48AM PST

Hi, I think it is fix. The CPU temperature is around 60 for normal use and 70 for heavy use. Occasionally jump to 80. It hasn't crashed for 3 days! I just took your advice and replaced the compound. Thank you very much for your help. I am very happy now.