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Question

Samsung Laptop Default Bios won't read USB with Bitlocker Ke

Oct 30, 2014 1:39PM PDT

I have a Samsung with Windows 8.1. It is encrypted using bitlocker with a USB key. It was working fine until recently.

My laptop won't start and I was getting a blue screen. I found this link by Samsung:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=166758&

The solution fixed by blue screen problem, but it messed up the Bitlocker. The system won't read from USB, and I have to enter the key manually. I also noticed that my number key pad doesn't work before the system boots up.

I tried decryption and encryption again. Doesn't work.

I suspect that the BIOS doesn't boot the USB ports before it passes the Bitlocker. Any suggestions?

Discussion is locked

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Answer
There's 2 support avenues for that.
Oct 30, 2014 2:06PM PDT

Well maybe 3.

1. Microsoft. They made this mess and well...
2. Drivesavers.com seems to deal with this.
3. Samsung.

The thing is, this points to a lack of backup. When we encrypt and give Windows is such a fragile OS we must have a ready to restore backup.
Bob

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Could you back up BIOS?
Oct 30, 2014 4:08PM PDT

I was hoping for an easy fix! Happy

I don't know if backup could have saved me. Could you even back up BIOS settings?

I think I have a problem with the BIOS. In order to fix the blue screen problem, I reset the BIOS to default.

Pingrong

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How I backup BIOS settings.
Oct 31, 2014 12:21AM PDT

Over the years I learned to go with the default stock BIOS settings. I might enable one item but note it in my cheat sheet for that machine.

Hope the folk that deal with this all the time (Drivesavers and Microsoft) have a fix.
Bob