Laptops are not immune to the dust buildup or avoiding the usual million mile work. Some folk want it to be software but this one looks old enough to be the usual.
Bob
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Hopeful to get some technical help here on my Samsung labtop that has been "hanging" of late.
Build: Samsung NP-RC410
OS: Windows 7
Started with the labtop getting frozen after it sleeps, then it got worse days later, getting frozen in the process of re-booting, requiring a few reboots to get through...
Have tried several rounds of troubleshooting without success:
- tried system restore to an earlier time frame. Fail
- tried Complete Restore to OEM condition. Fail
- tried BIOS reset to default value. Fail
- tried checking whether it is individual RAM issue by testing each RAM individually between both memory slots. Nothing here either.
Is there any other things that can still be tried to recover the labtop, short of declaring it dead ?
At the moment, it is in a state where Complete Restore is just done again, and it freezes as soon as Setup reaches the language selection page if not earlier....
Discussion is locked
This could be as you mentioned, an old 2011 labtop, though it's based on an intel CORE i5 CPU.
Though the one I am using to type for help is even older .... a HP Mini, using a Windows 7 Starter, 2009 !!!
I think I am really behind times ...haha
Just to understand, how does dust buildup on the heat sinks cause the frequent freezing during shut-down or boot-up period ? And when you mean "need a teardown to clean and replace all heatsink compounds", you mean just a physical clean-up of the dust buildup or a removal of the heatsinks as well for the cleanup ?
P/S: just managed to do another Complete Restore, and now I can go into Safe Mode at least. But still rather high frequency of random freezes during shut-down, boot-up, Windows configuration update at boot-up.
Ken
So what's next? The usual. I can't guess why you want to give up so soon.
Bob
Well... Hoping to get a different result by doing the same thing. Doesn't sound smart, I know.
Nah... I have not given up yet, not at least without trying your suggested solution.
Though I had hoped to understand a little bit more abt the dust thing and it's effect in the heat sinks,
as I don't really fix too many lab tops, and this probably my 2nd or 3rd try in my life
The machine is 4+ years old and the old heatsink compound is still in there and it hasn't had the deep cleaning yet?
If so, you have a good chance of improving this laptop's chance of survival.
There are tomes on the web about cleaning, youtubes and more. It's pretty simple that old compound can dry, crack and not work well. Dust and such insulates so it heats up more. As this is so well discussed I tend to shortchange folk and move to "do the work."
Bob