Samsung forum

Question

Samsung Keyboard sync issue

by OUinABQ / October 12, 2015 11:50 AM PDT

I am trying to sync a Samsung wireless keyboard (VG-KBD2500) with my new Samsung smart TV (UN40JU640DFXZA). I had no problem hooking up my 65 inch TV with another same keyboard, but when following the online and instructional guidance (user manual and youtube video), It still won't sync. I tried TV System, device manager, Keyboard settings, but then It goes straight to Keyboard options and says a keyboard is connected. My keyboard, however, only turns the TV on and off, with no other functionality. I never got the keyboard screen that offered keyboard connection like I did with my other TV.

I believe this TV and keyboard should be compatible, but not being to savvy in the area, I may be overlooking something obvious.

Any info would be greatly appreciated!!

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All Answers

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Answer
Is this your TV? (link)
by R. Proffitt Forum moderator / October 12, 2015 12:06 PM PDT
http://www.samsung.com/us/video/tvs/UN40JU640DFXZA

When I want to use a Samsung KBD I want to see it in the Accessories link but that keyboard is not there. I also don't see VG-KBD2500 listing your 40 inch TV.

Who told you this worked? Get back to them now.
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Disappointed
by OUinABQ / October 13, 2015 6:56 AM PDT

Thank you, I will. Yes, that is the model. Upon further review, I don't think it is compatible in any way. I don't believe there is a keyboard to sync since the TV does not support Bluetooth.

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My fav for keyboards continues to be
by R. Proffitt Forum moderator / October 13, 2015 7:18 AM PDT
In reply to: Disappointed

The Logitech K400. Sorry, no on/off but maybe the Logitech Harmony Hub system can do it all.

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Your thoughts please
by OUinABQ / October 14, 2015 2:49 PM PDT

so... you think my TV might recognize this USB device? I would imagine the K400 plus might work as well. It would be comforting to know if anyone else had prior luck with my TV.

Thank you for your reply

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Here's the thing.
by R. Proffitt Forum moderator / October 14, 2015 4:44 PM PDT
In reply to: Your thoughts please

Try it with a PC USB keyboard and if that works, the K400's work.

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Answer
RE: Samsung Keyboard.
by Samsung_HD_Tech Samsung staff / October 20, 2015 12:42 PM PDT

Good Afternoon,

I apologize for the inconvenience. This particular television is not compatible with the Samsung wireless keyboard as the unit does not have a Bluetooth built inside.

You can try using a third party keyboard that is HID compliant, however we cannot guarantee the compatibility.

Regards,
HD Tech

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