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Question

Samsung J3 & iPhone 4 wifi connectivity/possible malware??

Aug 19, 2017 11:08AM PDT

Hi all,
Our old and cheap phones have been working well for as long as we've had them. We just connected them to our host's wifi two days ago, gone in and out of range and signed in and out of other networks and have had no issues signing back in/automatically connecting to our host's wifi. Now, today, we connected both phones to a shop's wifi, did what we needed, and then left. Upon returning to host's: the iPhone 4 can sign into the host wifi, but not reach the internet, and the J3 cannot see our host wifi at all (though can see the neighbors'). Here's the big twist: my laptop, which did leave the house with me but did not connect to an outside wifi - connects to host wifi and internet fine. My partner's Samsung Galaxy S5 (not currently on any network), which stayed at home, connects fine. When I go out, my J3 can see and connect to other wifi networks fine, though it no longer notifies me when a new network is in range. Our theory: somehow the shop's network "messed up" our devices, and now we can't connect to the host wifi/see it at all on the networks list. What the heck is happening, and how do we right it? Or did some bad malware shiz go down when we connected to the shop wifi? Thanks in advance.... - stumped and worried in Dublin

Discussion is locked

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Clarification Request
Did you forget networks on say the iPhone?
Aug 19, 2017 12:25PM PDT
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Tried but no fix yet....
Aug 19, 2017 2:38PM PDT

Tried forgetting the shop's network, then tried forgetting the host's network and restarting the iPhone - host network appeared, we entered the password, and have the same issue of connecting intermittently and no internet access. Sad

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I was unclear.
Aug 19, 2017 2:44PM PDT

I am trying to avoid a nuclear option of factory resets, When it gets to this point a few things I do.

1. Forget ALL networks. Not just the ones that I think are a problem.
2. Be sure my router is not in some mode where I filter MAC addresses, parental controls or such.
3. Be sure my router is on it's latest firmware.
4. Must be 10 to 20 feet tops from router, line of sight, nothing but air from router to phone.

If that fails, I'm testing at other hotspots and considering factory resets.