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Samsung Intermittent Sound Distortion

by xphilefan / July 6, 2010 1:00 PM PDT

Hi,
Our Samsumg HL-S5088W experiences intermittent sound distortion. The best way to describe it is that it sounds tinny with all voices sounding like they have a lisp. We originally thought that it was the HD feed from Comcast, but just discovered tonight that it has to be the TV. We had cable on and it was making the noise, so my husband decided to play his XBox--moving the HDMI cable from the cable box to the XBox. It is still making the sound. We also tried external speakers, and it still made the sound. We've found that it lasts no more than 24 hours and happens maybe once or twice a month.

I've seen postings about other sound issues with Samsung, but did not see anything about this anomaly.

Have you ever heard about this issue before, and if so, any suggestions?

Thanks.

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Same issues
by richym1 / July 5, 2011 10:03 AM PDT

I'm having the exact same issues!

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Still not resolved
by xphilefan / January 16, 2012 2:00 AM PST
In reply to: Same issues

richym1: Are you still experiencing the same problem with your tv? We have not been able to find any information regarding the problem and what can be done to fix it. My husband called Samsung today, and they really had no suggestions for us.

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Same issues
by Samsung_HD_Tech Samsung staff / January 16, 2012 4:20 AM PST
In reply to: Same issues

richym1,

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Response to Samsung HD Tech
by Lemmycat / February 1, 2012 7:40 AM PST
In reply to: Same issues

Samsung_HD_Tech,

I'm the original poster's (xphilefan) husband.

Just to clarify, when this issue happens, it affect the HDMI input from the cable box as well as the second HDMI input from the xbox game console. So happening with both HDMI inputs on two different HDMI cables. (the bit about the game console above is just to verify that it's not the sound source that's the issue... it's how the TV is processing the sound source.

Another twist not mentioned above...when this problem is present, we can witch the TV SOURCE to the the secondary RF input from the cable box (non-HDMI) and the sound is clear (not distorted) but the volume level drops to a very low amplitude so we have to crank the volume all the way up to get a reasonable sound level out of the speakers when using the RF as the sound source when this issue is present.

So all sound output seems to be affected, but the HDMI and non-HDMI are affected differently.

As stated before, this happens intermittently and usually resolves itself on it's own within 24 to 48 hours, but is rather annoying when it's happening.

This has been happening since about after the first year of owning the Samsung TV which we bought in 2006. I called Samsung support recently after reading about some other recalls and was told this was not a known issue an the TV is well past warranty, but it clearly seems to be happening on more than one customer's Samsung of the same model.

Could this be a bad sound processing board or something?

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Intermittent sound distortion
by tomsauers / June 10, 2012 12:46 AM PDT

I have the same problem but i also tried my dvd player and blue ray player and WD Media player - all had the same distortion and it usually lasts 2 - 3 hours then goes away for a week and back again. in summary when it is distorting, the cable, dvd, & blue ray and Western Digital Media box all experience the distortion so it is definately an audio problem in the DLP not the cables.
Is there a modular audio board we can replace or would it take replacement of the entire motherboard?
Thanks, Tom

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Usually this is fixed by changing boards.
by R. Proffitt Forum moderator / June 10, 2012 7:39 AM PDT

There are 1 to 3 boards inside so call it in and ask for them to fix it.
Bob

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