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Samsung Intensity III: Blackout problems.

Aug 26, 2013 6:06AM PDT

Hello,

I have a Samsung Intensity III phone that I have through Verizon. I do not have Asurion insurance on it, because I cannot afford it. A few weeks ago, I dropped my phone in the pool (don't ask how) and got it completely submerged in water. I took it out, and took the battery out and put it in rice for a week. I then got it out and turned it on, and it works. I have tested everything I can think of, and everything seems to be working ok, except for when the phones goes to sleep. Whenever the phones goes to sleep, it seems to just blackout as if I instantly took the battery out. It will then proceed to reboot itself. The process will just continue on and on in a cycle of constant reboots. The thing is, it doesn't do it while charging. I origionaly thought it was a battery problem, so I tried a replacement battery; however, that did not fix anything and the reboots continued. The phone works great until the display gets to its set timeout setting, and then the phone instantly reboots as soon as the screen goes to sleep. I have tried resetting the entire device, and everything else I could think of, but nothing seems to work. Do you think I am just going to have to get a new phone?

Thanks for your help

Chad

Discussion is locked

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Sounds like.....
Aug 26, 2013 6:20AM PDT

.....you need a new phone. You could buy a Verizon branded device online, Craigslist, classified or contact Verizon for a certified, refurbished device (cheaper than buying at full retail). Keep us up to date how you get it resolved.

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Thanks for the reply
Aug 26, 2013 9:08AM PDT

Ok, I guess I will just have to get a new one. I do have an old flip phone that is in working condition, but flip phones are a pain in the neck, and annoy me to no end (especially since I text a lot). I did look at Verizon, and they sell a new Intensity III for $150 off-contract right now, but I will try to find cheaper if I can.

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What really annoys me is.....
Aug 26, 2013 9:13AM PDT

...why does it do it only when not charging? I cannot figure why on earth it does it.

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Impossible to say for certain.....
Aug 26, 2013 9:25AM PDT

Something on the phone's motherboard must have shorted out when the phone got wet. The rice method helped, but couldn't correct correct damage after the fact. It could potentially stop working all together or could continue to create the same issue.

When a phone gets moisture internally all bets are off and no telling what will happen.