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Question

samsung hw-c450 very slow and no audio

by sinanalo / September 22, 2012 3:32 AM PDT

hello,
I have had samsung hw-c450 for over a few years now. Just recently it totally stopped working. The soundbar wasnt giving out any sound. I tried to do a couple restarts. So now what happens is still no sound. I turn it on and the screen stays on the HELLO for 10 minutes then finally changes to the DIGI 1. Even then no sound. And when i press Up or Down on the volume it is extremely slow to respond and nothing happens. Even when i press source button same thing. So I was actually able to perform a firmware update to the newest firmware. It updated successfully but still no change and still slow and no audio. Please help.
Thanks

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All Answers

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Answer
Re: samsung hw-c450 very slow and no audio
by Samsung_HD_Tech Samsung staff / September 24, 2012 6:47 AM PDT
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Re: samsung hw-c450 very slow and no audio
by Dave97Snake / October 6, 2012 11:51 AM PDT

HD Tech,
I have the same issue as the original poster. I have owned the sound bar since about the Fall 2011. I do not have the receipt. How can I get the sound bar repaired? I began completing a service request at the Samsung website; however, it seems as though I need my receipt and it has to be under warranty.

I appreciate any help you can give me.

David Loftis

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Re: samsung hw-c450 very slow and no audio
by Samsung_HD_Tech Samsung staff / October 8, 2012 1:27 AM PDT
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Re: samsung hw-c450 very slow and no audio
by Dave97Snake / October 8, 2012 4:06 AM PDT

HD Tech,
I do not use Facebook and Twitter. How should I proceed with getting at least an estimate for repairs?

Thanks,
David

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Re: samsung hw-c450 very slow and no audio
by Samsung_HD_Tech Samsung staff / October 8, 2012 5:16 AM PDT

Hi David,

In that case, you can go to: http://www.samsung.com/us/support/service/request

From this point a Samsung agent will contact you and verify that service is your best option. They'll arrange support with an authorized service center, and if you ask them, they'll provide you with the phone number of the service center.

Regards,
HD Tech

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