Question

samsung hw-c450 very slow and no audio

hello,
I have had samsung hw-c450 for over a few years now. Just recently it totally stopped working. The soundbar wasnt giving out any sound. I tried to do a couple restarts. So now what happens is still no sound. I turn it on and the screen stays on the HELLO for 10 minutes then finally changes to the DIGI 1. Even then no sound. And when i press Up or Down on the volume it is extremely slow to respond and nothing happens. Even when i press source button same thing. So I was actually able to perform a firmware update to the newest firmware. It updated successfully but still no change and still slow and no audio. Please help.
Thanks

Discussion is locked
Follow
Reply to: samsung hw-c450 very slow and no audio
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: samsung hw-c450 very slow and no audio
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Comments
- Collapse -
Answer
Re: samsung hw-c450 very slow and no audio
- Collapse -
Re: samsung hw-c450 very slow and no audio

HD Tech,
I have the same issue as the original poster. I have owned the sound bar since about the Fall 2011. I do not have the receipt. How can I get the sound bar repaired? I began completing a service request at the Samsung website; however, it seems as though I need my receipt and it has to be under warranty.

I appreciate any help you can give me.

David Loftis

- Collapse -
Re: samsung hw-c450 very slow and no audio
- Collapse -
Re: samsung hw-c450 very slow and no audio

HD Tech,
I do not use Facebook and Twitter. How should I proceed with getting at least an estimate for repairs?

Thanks,
David

- Collapse -
Re: samsung hw-c450 very slow and no audio

Hi David,

In that case, you can go to: http://www.samsung.com/us/support/service/request

From this point a Samsung agent will contact you and verify that service is your best option. They'll arrange support with an authorized service center, and if you ask them, they'll provide you with the phone number of the service center.

Regards,
HD Tech

CNET Forums