First I must state that I enjoy the sound quality of this product, but question the overall manufacturing quality and have definitive concerns regarding Samsung's servicing of defective products. For Information, the sound bar is wall mounted and connected via optical cables to a DIRECTV dvr by Hughes and an LG Blu-Ray DVD player. Approximately 4 months after purchase the sound bar stopped working and had a popping sound. This occurred with or without a connection to a device. It was, after some consultation with Samsung, returned to New Jersey for repairs. I received the sound bar in approximately 10-12 days and the sound quality was back, only problem is it would not turn off and stay off. Regardless of configuration of optical connections I would turn it off and it would come back on. After three or four contacts to technical support I was advised that it must be returned for service (note: they even required that I contact DIRECTV and LG to determine whether the issue was or was not Samsung, to which the answer was an almost laughable c certainly not). I returned again and was later called by service Samsung service to inquire further of details and was advised that their tests found no issue and they were sending unit back. Now it goes from bad to worse. The unit was to arrive on 5/9/11 but clearly was lost in the UPS shuffle. UPS stated Samsung must initiate a trace. I contacted Samsung's (what I think they call their top tier) customer support and was told they would have this resolved in 5 working days and they were contacting UPS immediately to place a trace on the item. Several calls and 3 1/2 days later and a trace was initiated. At this time they tell me 1-8 business days for the UPS trace. If not located then allow 10 working days for Samsung to determine how they will address the situation. (I must state they offered and are sending a $50 gift card, but I graciously thanked the representative and advised money is NOT the issue.) By this time I am conversing with a supervisor of this elite customer care unit. I advised that I have spoken with 4 different representatives and received 4 completely different answers with a resulting final determination that I may be looking at a total of 5-6 weeks to address an issue that only occurred when they "FIXED" the unit. Be Wary Of "SERVICE" from Samsung. SERVICE # 4008192376
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