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Question

Samsung HU8200 3D TV - No Audio From BluRay

by Jul 18, 2015 2:36AM PDT

I have already fired off note to Samsung but hoping I may get some help here...

Simply put, there is no sound output from the TV from my blu ray player.
TV Model: UE55HU8200TXXU - S/W: V1038
Blu Ray: Panasonic BDT360 - S/W: 1.38

It has been a few weeks since i have used my blu ray player and in the meantime the only thing i can recall changing is a software update to the TV.

However, this is what I have tried thus far to diagnose the issue

a) Config: ensured that audio over HDMI is enabled on the blu ray player
b) Cable: tried a different HDMI cable (a known working one from another device attached to the tv - in fact i swapped the cables between the blu ray and STB devices and the problem stayed with the blu ray TV input
c) Device: proven that the original cable plus blu ray work by attaching to another TV
d) HDMI inputs: swapped HDMI inputs between STB and blu ray so now using a different input and once again the fault stayed with the channel the blu ray is on.

What I think I have proven is that:

1) all HDMI inputs to the TV work
2) all cables work
3) the blu ray works (on another TV)

What I am concluding is that, given the only change I am aware of since this last worked, is the TV software update and that somehow the audio is no longer recognised by the TV from the player!

NB The player software had not changed and is current.

Any ideas or suggestions?

Discussion is locked

5 Posts
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Answer
Frankly? Try another BD Player.
by Forum moderator Jul 18, 2015 10:01AM PDT

You could have found a combo that doesn't work.

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Samsung HU8200 3D TV - No Audio From BluRay
by dexter-my-cat Jul 18, 2015 11:48AM PDT

Undeterred and parking the fact that is has worked perfectly for six months, I stripped all cables out and factory reset all devices and have now can categorically prove that it does not matter what device (Cable STB, Sky STB, BD Player, PC) or cable I use, HDMI2 has no sound.

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Nice find.
by r. proffitt Forum moderator Jul 18, 2015 12:31PM PDT

HDMI2 is "SPECIAL" for many Samsungs. That may have ARC or CEC. See if you can disable that on that port.

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Samsung HU8200 3D TV - No Audio From BluRay
by dexter-my-cat Jul 29, 2015 3:10PM PDT

So Samsung were baffled and sent engineers who changed the board and everything back to normal.

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Tip: Keep all documents and transaction numbers on this.
by r. proffitt Forum moderator Jul 29, 2015 3:21PM PDT

You don't want to read other posts with OOW (out of warranty) TVs that a firmware update or misfire and makers are charging for the repair. Ask for a free extension to the warranty at the very least.

Back to Samsung forum

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