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General discussion

Samsung - Horrible Customer Service - ECR of no use!

by ColetteMG Oct 27, 2010 4:48AM PDT

I have been 'working' with Samsung basic [at first] and then executive customer relations call centers for over 5 months. Almost 2 months ago, after 6 repair attempts to my still-under-warranty refrigerator, it was finally deemed unrepairable. I was told [again, almost 2 months ago now] that I would be sent a label so that I could return a decapitated power cord to them for reimbursement of my original purchase price. I call at least once, sometimes several, times a week to see why I cannot seem to get mail [either postal or email] from Samsung. Each time, I'm told the ECR agent is 're-requesting' the label, and that I should receive it either 'within a couple of days' [if via email], or 'within 2-3 days' [if via postal].

I cannot understand nor tolerate this inexcusable negligence.
DO NOT BUY SAMSUNG

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2 Posts
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Samsung - Horrible Customer Service - ECR of no use!
by Samsung_HD_Tech Samsung staff Oct 27, 2010 6:05AM PDT

ColetteMG,

I'm sorry to see your situation.

If you have a case number, I'd like to see if I can have this escalated.

--HDTech

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Thank you
by ColetteMG Oct 27, 2010 6:17AM PDT

I appreciate your acknowledgement; my transaction # is 4007262615.

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