I spoke yo samsung about my HL 6756W TV and was told to contact J&J international,who said that they were busy and to call back in an hour. I got the same message again.If I could just get the DLP chip free I would be happy to install it myself as I live seventy-five km from the nearest town.I have eight samsung products and would buy more in the future but if this recent experiance is the standard that they treat customers I ther will be no more samsung products purchased here