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Question

Samsung gear 360 2017 live broadcast issues

May 1, 2017 9:05AM PDT

Dear sir , recently i get my gear 360 2017 and try out the 360° live broadcast function on Facebook i found out that i broadcast about 3 minutes ~ the recorded video show in Facebook is just 20 seconds, and night time i tried once 8 minutes it only 2 minutes appear... May i know what's happening on my broadcast video
1, whether when i broadcast is it people are watching the 3 minutes on live? After recorded video been posted is only 20 seconds~ or
2 the live broadcast reach 20 seconds already fail and recorded + stopped? Sad

Discussion is locked

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Clarification Request
This being not all by Samsung.
May 1, 2017 9:11AM PDT

I think you'll have to get Facebook to address this as well (I wish you good luck when dealing with Google and megacompanies.)

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PS. When a product fails.
May 1, 2017 9:16AM PDT

Be sure to yelp fast. In fact, it's best to return it before you are stuck.