Samsung galaxy tab s2 9.7

Won't recognise fingerprint or back up password. Suggests I sign in with Google but when I try it says no internet connection -can't do that until I sign in! How can I get round the above and use my Tablet please! HELP, HELP, HELP

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Reply to: Samsung galaxy tab s2 9.7
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(NT) From past experiences had to factory reset it.
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Re factory reset of Samsung Tab S2

Thanks a lot for your reply. How do I factory reset it, please, when I can't open it up? Do you think PC World or Car Phone Warehouse would do it if I can't? Don't know what country you are in, if you don't know the companies, they are two UK computer etc. chain stores.

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For reset I went to google. Example search.
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Re factory reset of Samsung Tab S2

Thanks a lot, you have been very helpful and I will give it a go!!" Keep your fingers crossed for me that I can work it out. Once again, thanks for your help.

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