Samsung forum


Samsung Galaxy SIII - Maybe I should've gone with the iPhone

by mnitao / October 31, 2012 4:55 AM PDT

I've had the Samsung Galaxy S III for less than 2 months now. Up until this morning, I would say I was satisfied with the phone.

But last night, I noticed the Power button was missing. I don't use it very often so wasn't sure how or when it fell/broke off. I called Samsung thinking they would stand by their product and repair it or send over a replacement button. Instead, they tell me it's a Physical Damage and will not cover it. But what I can do is provide my credit card info, mail it in to have it repaired, and wait 2 weeks to get it back. So now, I've spent close to $300 on this phone, had it less than 2 months, and the phone falls apart? I'm upset and frustrated they just can't send me a button. Maybe I should've gone with the iPhone instead.

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At 2 months.
by R. Proffitt Forum moderator / October 31, 2012 5:01 AM PDT

Seems a fast failure but did you buy the optional insurance? I find it pays off for those that don't want to pay later for repairs.

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Samsung Galaxy SIII - Maybe I should've gone with the iPhone
by mnitao / October 31, 2012 5:15 AM PDT
In reply to: At 2 months.

I did buy the optional insurance. But I don't want to have to pay $50 for a whole new phone when all I need is a button that should not have fallen off in the first place.

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My plan covers that.
by R. Proffitt Forum moderator / October 31, 2012 5:49 AM PDT

50 bucks seems odd. Of course I can't read what plan you have.

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