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General discussion

Samsung galaxy s3 GT-I9305 4.3 update problems

by gmoshavi Mar 17, 2014 4:01AM PDT

i updated a few weeks ago mine and my wife's galaxy s3 to the 4.3 jelly bean software and since then we been having problems that are getting worse and worse
on my phone i been having a giant battery drain
it dies five times a day, every minute the screen is on it well go down a percent
on my wife's phone she been having terrible connectivity problems the phone cant make calls or dies in the meddle of the cal after restarting the phone it well work for a little wile then the problems start coming back
does anybody know how to solve these problems or if there is any way to go back to 4.1.2 jelly bean if not does anyone know if Samsung will release a update for these problems

Discussion is locked

9 Posts
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Make it a warranty issue.
by r. proffitt Forum moderator Mar 17, 2014 4:07AM PDT
https://community.verizonwireless.com/thread/812849 and other sites contain this complaint. I can only guess you want a fix now and not when Samsung and the carrier gets around to it.

Unless you can wait, head to the carrier and make it a warranty or return issue.
Bob
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i live in isreal
by gmoshavi Mar 19, 2014 12:11AM PDT

i bought the phone in america but i live in Israel now
because that this is a international phone Samsung us wont help me at all they say that they cant help because its a international phone (Evan that this is pathetic its a problem with the software not the phone itself )
i tried contacting Samsung Israel but they dot answer my emails

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I live in USA
by r. proffitt Forum moderator Mar 19, 2014 1:57AM PDT

And the issue is a real one. If there is no international warranty and I think they did answer you. Moving past that you could check out XDA Developers (see google) and see if they have other roms.
Bob

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i emailed them twice
by gmoshavi Mar 19, 2014 2:11AM PDT

i emailed them twice and they never answered me
thank yo i well check if i have a international warranty

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Emails are the slowest, most unreliable way to work this.
by r. proffitt Forum moderator Mar 19, 2014 2:15AM PDT

But today folk expect it to work. I don't. Remember I think they gave you the answer that it's not covered so to address this anyway you break ranks and run over to another ROM such as what may be at XDA Developers.
Bob

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im not interested in rooting my phone
by gmoshavi Mar 19, 2014 5:36AM PDT

im not interested in rooting my phone
is there any other solution ?
i just got off from another chat with Samsung and they still refuse to help me tomorrow i am going to call them hope that works out better

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Remember I'm using what I read about this on the web.
by r. proffitt Forum moderator Mar 19, 2014 5:42AM PDT

I feel you did get an answer. And now you have closed the door on a good exit so it's between you and Samsung. My bet is you won't be happy.
Bob

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can u explain what u mean ?
by gmoshavi Mar 19, 2014 11:46PM PDT

what are you trying to say ?

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Sorry if I was unclear.
by r. proffitt Forum moderator Mar 20, 2014 2:58AM PDT

As you don't want to jump ship (XDA Developers) then it's between you and Samsung. My bet is you won't be happy. Let's hope I lose this bet.
Bob

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