Question

Samsung Galaxy 8 screen repair

My Samsung Galaxy 8 purchased on ebay, requires a screen replacement. Samsung Australia have informed me that considering the phone was made in Italy, they will not replace the screen. Please note I was paying for this screen, it wasn't an insurance claim. I wanted Samsung to replace it to ensure the phone remains waterproofed.

Has anyone else been in this situation and if so what was your outcome?

Discussion is locked

Follow
Reply to: Samsung Galaxy 8 screen repair
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: Samsung Galaxy 8 screen repair
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Comments
- Collapse -
Answer
Yes I have.

Models that were moved out of the country they were intended to be sold in may not have spares in your country. Getting the part to your country can cost more than the entire tablet and you might demand they warrant the part.

I can see why a company would not want to do this and you are experiencing first hand why grey market products can be a huge problem for the consumer.

- Collapse -
Samsung Galaxy 8

Hi R. Proffitt,

Thankyou for your response, however in this case the Samsung Galaxy 8 is a mobile phone & Samsung Sydney CBD were happy to replace the screen at a good cost until they realised the phone was made in Italy. Considering Samsung is worldwide for good customer relations their service should also be in my opinion...?

- Collapse -
Then they are servicing the phone?

That's good. But here's the thing. There is usually no law that mandates they sell parts. One of the real downsides to selling parts to everyday consumers is they will demand it fix the problem.

To me, tablets, and phone parts demand the same discussion. Too similar and in fact same when it comes to spares and repairs.

- Collapse -
No they are not servicing the phone!

Hi R. Proffitt

They are not replacing the screen as I had hoped, because the phone was made in Italy

- Collapse -
Regarding worldwide service.

On that I disagree. Mostly because I had to deal with government restrictions on many things. Parts hit with full tariffs to outright bans and not allowed to freely ship a product to the service center just 50KM south. Instead the device had to travel to the other coast over 3000KM away.

The company is fine. Our governments are not.

- Collapse -
there could be minor differences

there could be some differences in the phone itself. they do build different models for specific countries.

- Collapse -
Maybe minor differences ?

Hi renegade600

This is probably the best explanation, if correct it is a wonder Samsung Aust staff did not point this out.

CNET Forums

Forum Info