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Question

Samsung Fr Door Refrig. Fix for stuck pantry drawer??

Mar 9, 2015 8:26PM PDT

Samsung Model RFG298AARS 29 cu ft French Door
The bottom most drawer--called the pantry drawer. Is stuck and will not roll out. I've emptied it and the shelf above. It will not budge. Refrigerator is about 3 years old. Does any one have the solution??

Discussion is locked

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Answer
Re: Samsung...
Mar 11, 2015 11:43PM PDT
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Answer
Water under the pull out has frozen
Apr 17, 2015 12:12AM PDT

Had (have) the same problem. Lousy design of defrost system allows the defrosted water to freeze in the discharge tube so it overflows into the lower platform under the pull out shelf. When it freezes, it freezes the roller wheel on the bottom of the shelf in the layer if ice and it won't move until you defrost the fridge to the point it releases. There are utube videos of how to defrost the coils but Samsung has known about this forever and won't fix it.