the TV is connected to the Internet, either wired or wireless? If wireless, did you do the setup with your router password and connection test?
I have just bought a Samsung UE40F5500 Smart TV, and I can't access apps such as iplayer and netflix.
When on the Apps page I can see the iplayer / netflix icons however they are slightly grayed out and do not launch. I have tried to download netflix via the Samsung apps store but when pressing the 'download' icon nothing happens.
I would be very grateful if someone could please advise what I need to do to access iplayer or netflix?