Question

Samsung F5100 32' Led TV Firmware Problem

I have a Samsung F5100 32' Led TV, which had a firmware version 1014.x. I updated this with the latest version from the Samsung site (1017.0); but this has now messed up my black levels (all my blacks are getting crushed) and overall the picture quality is very dark. i havent got a reply yet from samsung, but is there anyway to remedy this? roll back to the previous firmware?

Thanks in advance

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Answer
Remember

The question of rolling back has been answered. I know folk hate the answer but not much has changed.

Get to samsung.com and use the chat there to see if they have a fix or will take the TV into service now that they broke it.

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Updates

Samsung chat wasnt of much help; All i got from them was a factory reset which didnt help

So here are the updates today:

Samsung Tech Guy visits; doesn't seem to know very much..
1. Tells me he "Cannot see the problem", it "Looks Okay to him"
2. If i want, he can change the motherboard (having the same Firmware), to see if it solves the problem, but i will need to pay for it
3. Charges me "Visit Charges"

I've sent a mail to samsung, got a call back telling me the latest firmware reduces the brightness to increase the life of the panel. They've highlighted the issue with their "Expert Escalation Team" and will come back to me "soon".

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"the latest firmware reduces the brightness to increase the

"the latest firmware reduces the brightness to increase the life of the panel."

Ouch. My 2006 Civic Hybrid got new boards and firmware to extend the battery life span at the expense of lower gas mileage. It was not what I wanted to hear about.

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