Samsung forum

Question

Samsung Executive customer abuse department

by Diesamsungdie / October 10, 2014 11:56 PM PDT

So super long story short, I broke the hard drive on my notebook and I can't get Samsung to send me the firmware disc to reformat the new one. After 4 hours of "dealing with Samsung Executive Relations department" and a few more hours of Technical support. The only answer I have gotten is "We sent it, you didn't get it, shouldn't have bought a computer from us sucker". So now I'm looking for any alternatives on getting Windows 8 firmware from someplace, I was told my only option it to buy a illegal version of Windows 7 because of the Samsung license on 8. Ideas? By the way I have been dealing with this on every level of Samsung, for 3 weeks, so I'm thinking they might not be so interested in helping anymore.

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