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Samsung Duo Flex Range NE59J7651WS

I have a question regarding the use of convection. It indicates in manual not to leave the door open for too long as it is true convection and there is an element behind fan. Fan must be kept running and when door opens the fan stops. Leaving fan off can cause early failure of the element. The convection fan stays on when on upper oven (convection bake only avail option on upper), lower oven or when using both at the same time. When using single oven, the fan stays on when using convection roast feature. However, and this is where I feel there is an issue, when using convection bake, once the temp has reached the desired setting, the fan starts to turn off and on for the entire duration of cooking. It will turn off for 25 seconds then turn on for 17 seconds. This means the fan is actually off more than it is on. I went on chat online with Samsung to ask about it (at this point the oven had been delivered not even 12 hours earlier). The first person said it was normal and referred me to fan noise in the manual. When I explained that I wanted to know why the fan was shutting off and turning on during single oven bake only and would not accept the noise issue, chat was terminated. The second chat person said it was completely normal and not to worry. I called Samsung Support and was told again that is completely normal. I asked how that could be when the manual says the fan shuts off when door is opened. How can it be convection cooking if fan is off more than it is on and why does it work properly when divider is in? He put me on hold and returned to say "You are right. The fan is not supposed to shut off when in convection bake mode. You need a repair." I called the store and they are having a repair person attend. Has anyone else had this problem or can anyone shed light on why this is happening? Thanks!

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Re: Flex Range

In reply to: Samsung Duo Flex Range NE59J7651WS

Hello,

I would love the opportunity to look into this. Can you please reach out to us at qasupport@sea.samsung.com

Regards,
HD Tech

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Have noticed the exact same thing with this unit

In reply to: Samsung Duo Flex Range NE59J7651WS

Hi dja54, I have the exact same unit from Samsung and have noticed the same thing about convection bake and convection roast. I also note that the fan sometimes will cycle on and off during non-convection baking as well. The manual does say "for performance reasons, the convection fan may be turned on or off during the operation" which doesn't clarify the issue. I also note that convection fans not running the entire time do seem more common these days based on other reading I've done. If you have an update to this issue, I'd be interested. Thanks.

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