I just wanted to let you know there is hope! I have a Samsung 67 DLP as well model HL67A750A1FXZA. It started to have the white dot issue right after the new year and they were increasing. I researched it, even looked at this forum. I started the first chat with samsung (which i will post w/o personal info) on 1/30/17. Now, I was persistent in getting this fixed for free without paying for the chip. It took me about 3 days of going back and forth to finally get that out of Samsung. Now a couple Samsung agents made some mistakes in what they were telling me and gave me some some conflicting misinformation and I used that for them to pay for the labor. What happen was I contacted them by chat first and told them the issue. I already knew it was the chip and did the troubleshooting to make sure it was not anything else. The first chat advisor told me that they thought it was an internal part and that I would need to setup service and a tech could diagnose it. I asked if the chip would be free because I heard this was a common problem. The chat advisor said they are no longer covering the cost of the chip but at one time did as a courtesy. I asked to speak to manager about it and all of sudden now she could help me and would cover the cost of the chip. I also asked about the labor charge and she blew that off and said I needed to confirm that with the service tech that would call me later. So I agreed to it. The service tech called an hour later and told me my TV was out of warranty and he did not see a record of where Samsung agreed to pay for the chip, so the chip plus service would cost close to $500! I provided info that this was not what I agreed upon and he suggested I call Samsung back. So I chatted with them again and this new chat person said she saw the request that the chip should be replaced for free. She provided me this phone number 1-800-726-7864 to call for the appropriate department to update the note again. So I called that number and this phone advisor said she would look into it but at the same time tried to tell me it shouldn't be covered anyway because its normal wear and tear! So in a polite way, I told her it didn't matter what she thought because a chat rep told me it would be covered so it should be covered. I always keep records of chats and prefer chats over the phone. I do this because its easier to keep a record of and won't go missing or have a "lost phone call record" of what I was told. I provided her with the reference number of the 1st chat and even offered to email her the record of it. At this point I guess she assumed I wasn't playing games and said that she updated the record and the service tech would call me back to schedule for them to come out and fix the TV. So another service rep calls and says AGAIN they do not see where Samsung says they will pay for the chip.
Please wait for a Samsung Agent to respond.
You are now chatting with 'MC'. The reference number for this chat is *********.
MC: Hi, thank you for reaching out to Samsung technical support. How may I assist you?
Visitor: Yes my Samsung TV serial number ********* is having the white dot issue. They have been increasing since a two days ago and I already reset the TV. I heard there is a replacement program for the chip
MC: I understand that you are facing an issue with the TV. Let me do my best to assist you.
Visitor: ok great
MC: To ensure I offer you the right assistance, please help me with the model number of the TV. You can find it via "Menu > Support > Contact Samsung" using TV's remote or you can locate it on the rear panel of the TV.
Visitor: ok, the model number is HL67A750A1FXZA
MC: Thank you for the model number.
Visitor: you are welcome
MC: Could you give me a few minutes while I gather the information for you?
Visitor: yes, thats fine
MC: Thank you.
MC: I appreciate your time and patience.
MC: Does this happen on all inputs (like DVD and cable box)?
Visitor: yes, it does happen on all inputs. Watched a movie yesterday with a dvd player and it happened there as well on cable box
MC: Thank you for the information.
MC: As you said that this happens on all the inputs. In this case, scheduling a service should help us, as this could be an issue with an internal part. Our service technicians will diagnose the device, to find out the exact part. Let me give you the link to file the service request.
Visitor: Ok, I heard this is a common problem and it is the DMD chip and Samsung has offered a one time courtesy replacement. Is this service free?
MC: Is the above link accessible?
MC: Samsung previously covered the cost of the DMD chip as a courtesy to its customers. Samsung is no longer covering the parts. We believe the white dots on your screen are likely the result of normal day-to-day operation of a TV after many years of use.
Visitor: I apologize for the harshness, however that doesn't make sense. If they previous covered the cost for the DMD chip they know it was the defective chip. Not wear and tear. Do you have a supervisor of someone I can speak to regarding this matter?
Myrtle C: I can understand your concern with the issue, give me an opportunity to help you with this regards.
Myrtle C: I will take an initiative and file a service request on your behalf. Samsung will provide a onetime courtesy repair to replace the DMD chip only. However, should the issue not be related to the DMD chip, you will be offered an estimate for repair and be responsible for the trip charge? Do you consent to these conditions?”
Visitor: Before I consent I just want to make sure we are on the same page. If the issue is confirmed to be the chip for the TV I will not be charged correct?
Myrtle C: Yes, the chip will be replaced free of cost.
Visitor: Ok great I consent
Visitor: Do you need my infomation
Visitor: Also, is there a labor charge?
Myrtle C: The labor charge you can confirm with the service technician once you receive a call. I will need the following information to file a request on your behalf.
Myrtle C: Once I file the ticket, our service technicians will contact you within 2 business days. Please share the following details to do this for you. • Full Name • Contact Number • Alternate Contact Number (If any) • Email Address • Shipping Address with Zip Code • Place of purchase • Preferred time to contact:
Myrtle C: I'm sorry for the delay. I'll be right with you.
Visitor: (My contact info) preferred time of contact: Mornings
Myrtle C: Serial number:
Myrtle C: The full digit serial number can be found on the rear/back side of the TV.
Visitor: serial number: *******
Myrtle C: Thank you for providing the details.
Visitor: you're welcome
Myrtle C: Please allow me few minutes while I file a request from my end.
Visitor: ok sure
Myrtle C: Thank you.
Visitor: no problem
Myrtle C: I appreciate your time and patience.
Visitor: no worries
Myrtle C: I have created a request . please save the ticket ID for future reference: ******
Myrtle C: I appreciate the patience you displayed while we worked together on this issue.
Myrtle C: Is there anything else I can assist you with?
Visitor: no thank you
Myrtle C: Have great day ahead. It was pleasure assisting you.
Myrtle C: Thank you for chatting with Samsung Support. If you ever need to contact us in the future, please save and reference this chat transcript ID *******