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General discussion

Samsung DLP white dots

Dec 15, 2010 5:26AM PST

I got a Samsung DLP HLT5689SX/XAA and begin to have white dots 2 months ago. I called Samsung but they told me my model is not cover in the service recall but have the same problem that many samsung dlp. My DLP is in like new condition with a battery backup to protect from voltages and don't understand how can't be broke in around 2 years.

I called service center with my ticket # 4007541770 and said that the repair with cost like $500-600 with part and labor.
My family will be very greatful if Samsung can review my case.

Thanks

Discussion is locked

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Samsung DLP white dots
Dec 15, 2010 6:15PM PST

javh2010,

I'm sorry to hear that you're having this issue.

I will be happy to request that your case be reviewed. Thanks for posting your number. I'll send that up this morning.

--HDTech

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Samsung DLP white dots
Dec 17, 2010 11:08AM PST

javh2010,

I'll be requesting the service team to reach out to you via your email address on file.

--HDTech

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Samsung 5689 DLP wthite dots
May 21, 2011 12:09PM PDT

I still have no received any call or email from the service team in the last 6 months after my ticket # 4007541770 and now the dots increase from like ten to more than 300 now. Also would like to know how much they will charge me for the service check.


Thanks,

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Samsung white dot issue repair.
Jun 9, 2011 4:25AM PDT

I'm happy to say that after 6 months of waiting my Samsung DLP got repair of the white dot issue on June 6. Maybe the first email got lost but and happy for the work of the Samsung service technician of my area "Lakes Electronics" in Florida that solve the issue in less than an hour and now my DLP TV now works like new.

Thanks Samsung,
Jorge

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WHTE DOTS ON THE SCREAN
Jan 3, 2011 8:26AM PST

called samsung and tryed get texnical suport, the male that i tolked (Parsha) was absolutly dsrespectful, she did not give me to explane my problem it was in the end of day she could be tied but I spend 3 thousand dolars for my tv asked somebody else and she refused to do so, she said there is nobady that can tolk to me exept her, Samsung had terible terble poor servce, tryed to get some someone who can help me, my tv hlt5676sx has a lots of whte dots and wanted to try to fx by mself so that needed the part name that cast ths whte dots..ths model has a lots of problem and samsung texntng has to know the part that cost ths problem,so any way hoope that they will see ths letter and call me

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Samsung DLP White Dots
May 6, 2012 4:05AM PDT

I have a Samsung DLP that is 4 years old and has just started the white dot issue. 1 at first, now 3 and I'm sure it will go higher. I talked via chat with a samsung rep who said this particular TV has no trouble reported. Please help me get this escalated.

Model: HS6187
Serial: B19L3CKP300172B
Chat Ticket: LTK56401009691X

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This old post
May 6, 2012 4:14AM PDT

Is outdated. The system you found here is no more. Please top post your details and to help this outdated post to not collect other replies, it is now closed.