Samsung forum

Rant

Samsung DLP White Dot issue

by akarlava / January 2, 2013 9:46 PM PST

I have the white dots issue and have been told that Samsung would not cover it.

Model:HLT6756WX/XAA

Any help would be appreciated.... how can a 5 year old TV be junk already... very sad and disappointed that I am being told.. too bad too sad.

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Thanks for calling Samsung at 800-samsung to report it
by velocitybisso / January 3, 2013 12:21 AM PST

I think that if everyone who has these problems called Samsung, that they would recognize that all the DLP tvs have this issue and would provide a 1-time free fix for everyone.

My Samsung DLP TV is model # HLT6189SX/XAA. I have the same white & black dot issue that is spreading all over my screen. I called 800-Samsung and spoke with a rep after just a few minutes. I gave her my model # and Serial # and was informed that my model # was not covered by the one time free repair.
She gave me transaction # 2116690595 and switched me over to her supervisor. The supervisor said they could not help but gave me a "request" # 5104915844 and switched me over to an "Executive Customer Relations" rep.
I gave the "Executive Customer Relations" rep my Request # and Transaction # and she said she could not help me either. She said that the dlp chip for my tv was "HLT618" and the one-time free repair was only for the models requiring chip #s HLT617 and below so my TV did not make the cut.
Obviously this white dot issue is affecting all the DLP TVs so they should all be covered. I wouldn't mind replacing the chip myself, but I would rather not pay the $180 for the replacement chip.

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Me too
by sushiroll / January 7, 2013 8:08 AM PST

Have the same model as you -- no help from Samsung CS, either. My online research shows that similar models with white dot issues were taken care of by Samsung, either by fixing or replacing the tv. There are a lot people with our model # who have white dot issues. I don't get the discrepancy. Will never buy another Samsung TV, I don't care if it does back flips.

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