Samsung forum


Samsung DLP White Dot issue

by akarlava / January 2, 2013 9:46 PM PST

I have the white dots issue and have been told that Samsung would not cover it.


Any help would be appreciated.... how can a 5 year old TV be junk already... very sad and disappointed that I am being told.. too bad too sad.

Discussion is locked
You are posting a reply to: Samsung DLP White Dot issue
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Samsung DLP White Dot issue
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Thanks for calling Samsung at 800-samsung to report it
by velocitybisso / January 3, 2013 12:21 AM PST

I think that if everyone who has these problems called Samsung, that they would recognize that all the DLP tvs have this issue and would provide a 1-time free fix for everyone.

My Samsung DLP TV is model # HLT6189SX/XAA. I have the same white & black dot issue that is spreading all over my screen. I called 800-Samsung and spoke with a rep after just a few minutes. I gave her my model # and Serial # and was informed that my model # was not covered by the one time free repair.
She gave me transaction # 2116690595 and switched me over to her supervisor. The supervisor said they could not help but gave me a "request" # 5104915844 and switched me over to an "Executive Customer Relations" rep.
I gave the "Executive Customer Relations" rep my Request # and Transaction # and she said she could not help me either. She said that the dlp chip for my tv was "HLT618" and the one-time free repair was only for the models requiring chip #s HLT617 and below so my TV did not make the cut.
Obviously this white dot issue is affecting all the DLP TVs so they should all be covered. I wouldn't mind replacing the chip myself, but I would rather not pay the $180 for the replacement chip.

Collapse -
Me too
by sushiroll / January 7, 2013 8:08 AM PST

Have the same model as you -- no help from Samsung CS, either. My online research shows that similar models with white dot issues were taken care of by Samsung, either by fixing or replacing the tv. There are a lot people with our model # who have white dot issues. I don't get the discrepancy. Will never buy another Samsung TV, I don't care if it does back flips.

Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?