ooovigooo -
I saw there was a previous thread on this but it's looks like it's possibly closed? Anyway, I have a Samsung HLT5076SX/XAA, Seriel #AHFM3CKPB01531X, purchased 1/2/08. The problem started with the white dots about 3 weeks ago. All dots are on left of television, except for 1 near the center, and there are about 20 total now, up from 12 just 3 days ago, so they seem to be progressing faster. I can see from multiple online searches this is a known problem with a defective DMD chip causing this. I have contacted 800-Samsung and spoke to customer service, who after review (having me do all the necessary steps), placed me on hold to transfer to the escalation department. No one from the departmentment was available to take call and she said she would call back with someone on the line within 20 minutes. Needless to say, I am going this route instead looking for assistance, as I have not had a return call. When I asked her for a transaction number to be set up she said it was unecessary as she was going to connect me, so I do not have a transaction number.
I also had an authorized Samsung repair person here at the end of August for a problem with my picture, which looked as if it had shifted down, was crooked and was "bowed" in on the sides. Needless to say, $225 later that problem is still there, even though he did try his best to make adjustments with mirrors (another known problem with the television).
I do not want to pay anything for the white dot issue. I feel I have paid enough for the other problem which still remained after repair. It's a known issue, it does not require a service person to diagnose and report back to Samsung.
Can someone assist me please? Thank you.

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