I've got model HLK506WX/XAA. It was manufactured in 2008. The recalled model with the same problem (white dots) was manufactured in 2006. Of course, although the 2008 model has the same problem, it was not recalled, so the only way they'll fix the problem is for a $430 fee (chip and installation).
Mine started with 1 dot, then 2... and now it's up to 8 or 9 at last count. The serviceman they put me in touch with said it's totally ridiculous for me to have to pay, and that I should continue to approach Samsung corporate to resolve the problem.
Last year I went through a similar problem regarding a dishwasher. After 14 months I called Call Kurtis at KCRA/CBS News. My dishwasher was replaced 2 weeks later. What I learned from that experience was the amount of time and aggravation required to get a behemoth company to do the right thing is sometimes not worth the money and satisfaction you will hopefully get when the ordeal is over. So I guess I'll just watch TV til the white dots make it impossible, and go buy a new one (though the serviceman tells me that the model I have will outlast anything I can buy these days). Jeez, why can't these companies just be honorable in the first place.
I have model HLT5075SX/XAA Version PD01 DLP television. Friday evening Feb. 1, 2013 I noticed 2 tiny white dots on the screen. Not quite sure what it was I googled my model # and white dots.
Imagine my surprised when DOZENS of pages popped up with many, many others who have had the same problem. I read many posts about this issue and how many struggled to get their televisions fixed, some successfully, others not so much and others having to resort to purchasing the part themselves and doing the install.
This morning I discovered another white dot. My husband made the call to 1-800-SAMSUNG and within 10 minutes he had a transaction # and the phone number of a repair shop to call for a free one time replacement of the bad chip. My husband made the call immediately to the repair shot. The repairman wanted to come out this afternoon but I'm under the weather so I asked if they could come out tomorrow morning. They'll be here at 10 a.m. to make the repair.
I'm thankful to all of you have posted about this problem and how you went about getting it fixed. I'm shocked how smoothly the process went and I hope this post will encourage others who like me figured they'd be too late to get the fix or not the right model to make the call.