I apologize for your experience thus far. If you could post your transaction number, I'd like to see if we can investigate this issue for you.
The only problem I had with my TV was white spots starting to develop & spread all over screen. I called Samsung & they offered to replace my chip for free. So I was surprised and happy.
The technician did the work while I was watching. He had some trouble removing a card from its metal casing and had to bend the metal & use some obvious force to remove it. He showed me the old chip & replaced it with a new one.
When he turned the tv back on it was as if I had bought a brand new tv. Everything was absolutely perfect.
Let me say that I have NEVER had any problem with the sound on my tv. It always has performed with excellent surround sound as clear as can be - absolutely phenomenal.
I began noticing some strange changes in the quality of the sound almost immediately, but ignored it thinking it was probably from the transmission end. However, this soon started to continue and began to include small static & sort of popping noises.
I thought it might be my connectors, so I checked everything. I often stream from my computer via hdmi, so I checked that cable & all the connections. I connected the computer to another tv source and there was no problem at all with sound quality, so I don't think it has anything to do with my sound card or anything on the computer. I disconnected the computer completely and noticed that the crackling & popping was coming from the tv. It began getting worse and louder, and in less than a week was unbearable. Now it gets super loud and after a while the sound cuts out altogether. When I leave the tv off for a while and turn it back on I can get sound again, but it quickly deteriorates to the crackling & popping.
I'd hate for Samsung to tell me that this is my problem. I repeat, NEVER had any problem at all. In fact, everyone has always praised the tv's excellent sound quality. I've got to believe that something the technician did loosened or disrupted something that is causing that.
Do I have any recourse from Samsung? Will you guys stand behind your technicians' work. I am totally convinced that this is not just something that by coincidence went wrong after the repair. please help.