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Samsung Disappointment

by ebenstrousse / October 14, 2011 10:22 AM PDT

I get it. Things 'break'. Warranties are limited. But I still can't help having a bad taste in my mouth about Samsung after my recent experience.

The color on my LCD screen suddenly washed out. More white than anything else. Let's call it 'Poltergeist'. I called Samsung. They didn't have any answers. They recommended a visit from a certified repairman. Well...he just left my apartment with a check for $90 for doing absoultely nothing, except tell me that my screen is shot and it will cost $726 to fix it. Really? The TV isn't worth that any more. Yes, it's 3 years old and out of warranty but I'd like to think $1,500 Samsung TVs last longer than that. This was a defect. The repairman said it himself. So did the Samsung customer service rep that I called afterwards. He told me I was out of luck. "Yes, this happens. Yes, you have to replace your screen. No, we won't give you a rebate or any discount on parts or service."

So after years of a great Samsung taste in my mouth, that taste has soured. It's a shame, really. I'll now buy a Sony. Samsung will lose $ on that purchase and on all non-Samsung products I'll purchase for years to come. I'll only offer warnings to friends and family and blogs such as this. Samsung will lose far more than they would have gained if they just helped pay for their 'defect'.

Can someone tell me why I would purchase or recommend the purchase of an expensive TV that dies after 3 years from a company that will do nothing to help repair it?

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