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Samsung D8000 65" HDMI signal loss

by boyne123 / September 16, 2011 11:21 PM PDT

I just got a Samsung D8000 65" LED and hooked it up through a Pioneer Elite VSX 52. I am intermittently losing the video and going to black for 2-3 seconds. I do not lose audio when this happens. When the screen goes black, the top left hand corner shows HDMI 192-x1080 in the box for a breif second.

What should I start checking. I checked that plugs are in tight, however I didn't think that would be it since I don't lose audio. Help.

boyne123 has chosen the best answer to their question. View answer
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All Answers

Best Answer chosen by boyne123

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Samsung D8000 65" HDMI signal loss
by Samsung_HD_Tech Samsung staff / September 19, 2011 3:55 AM PDT

boyne123,

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Samsung D8000 65" HDMI signal loss
by boyne123 / September 22, 2011 1:01 PM PDT

Thanks. Before I try this (it will take a lot of work to unassemble a wall unit to get to the cords), consider this: If I play a blu ray DVD, it plays fine without dropping the signal. Does that tell you it isn't the AV Receiver (HDMI switching) or the TV? Should I replace the cable box, or do I possibly need a booster for the signal put on by the cable company? Or, do you think I should still try your original suggestion?

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Samsung D8000 65" HDMI signal loss
by Samsung_HD_Tech Samsung staff / September 26, 2011 7:32 AM PDT

boyne123,

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Samsung HDMI dropout 65" D8000
by boyne123 / September 26, 2011 10:10 AM PDT

I called my installer, and he thinks he can fix it with something that I think he called a "restorer." It is a small box that connects via HDMI between the cable box and the AV Receiver. It will help to keep a steady, or more equalized signal to the TV and he said 99% chance that will fix the problem. I will post once it is installed.

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Samsung D8000 65" HDMI signal loss
by boyne123 / October 13, 2011 1:05 PM PDT

Problem solved! After multiple attempts at isolating different variables, I fixed it by replacing the cable box with a different model number. I had a Motorola 3400 through Comcast, and after trying another 3400 and still having problems, we tried a model 3412 and the problem went away. Interesting because the 3412 box is much older than the 3400, but that fixed the problem. Thanks for the help from the Samsung guys monitoring these posts.

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Samsung D8000 65" HDMI signal loss
by Samsung_HD_Tech Samsung staff / October 14, 2011 9:47 AM PDT

boyne123,

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