Samsung forum

Rant

samsung customer support

by milizac / March 22, 2015 1:40 AM PDT

This is gross misrepresentation! There is no customer support, five times last night I tried to email, and every time I filled in all the boxes, explained my problem and had pressed submit it through me out! Much to my fustration! Come on samsung get it sorted!

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Did you try the other contact methods?
by R. Proffitt Forum moderator / March 22, 2015 1:52 AM PDT
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samsung customer support
by milizac / March 22, 2015 7:06 AM PDT

I will try the facebook aproach, and let you know, however i did try several diffrent sites but for they all seam
to direct me to the same place for product support.

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The Android problem.
by R. Proffitt Forum moderator / March 22, 2015 7:23 AM PDT

Is one that really can rile folk up. Samsung is like Dell at this point (neither write the OS.) If you have an OS issue, Samsung might be left with no recourse but to try a full reset or other repair.
Bob

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android problem
by milizac / March 24, 2015 4:38 AM PDT
In reply to: The Android problem.

Do you think that if I get the New os of 4.4.4 that it might solve the problem? Only problem is I dont know when or, if,
I will get an upgrade!

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Why not try it?
by R. Proffitt Forum moderator / March 24, 2015 4:49 AM PDT
In reply to: android problem

At this point you have to decide to stick with Samsung issued versions or break ranks and see if XDA Developers have options. Android is not perfected yet and that can really rankle the loyal.

I'm seeing a lot of folk want OS issue support from an Android tablet maker. Again, this is just like your common Windows running machine makers. Dell can't fix a Microsoft issue. If it did threaten the existence of the Dell company then they might get in gear but for now the answers are to reset and reload. Not much has changed on the road from Windows to Android in this respect.
Bob

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PS. Sorry but the problem presented at the top? No.
by R. Proffitt Forum moderator / March 24, 2015 4:51 AM PDT
In reply to: android problem

Changing the tablet OS should not fix a web form issue. I re-read this thread and can't see what issue you are trying to solve. The office I work at writes Android apps so I know a little too much and maybe not enough but I don't mind trying.
Bob

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android problem
by milizac / March 24, 2015 7:20 AM PDT

Ok, so when I bought my tablet there was no problem. Every time I switched in on it would automatically link up with the home WiFi. Then I was upgraded to android 4.4.2 and since then every time I switch it on I have manually retype in the wifi password. I have checked all the settings and nothing has changed except for the upgrade to 4.4.2 - any ideals?

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For that one
by R. Proffitt Forum moderator / March 24, 2015 7:31 AM PDT
In reply to: android problem

Remember that's one of those issues you see a lot. I remove all the old wifi connections (Hold down on the connection till it pops up "Forget network") and then set it up again.
Bob

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tried that
by milizac / March 24, 2015 8:25 AM PDT
In reply to: For that one

Yes already tried that , however even when you press forget network it never really goes it just shows up as secured(wps available)do I need to get rid of it completely if so how?

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It will only go away
by R. Proffitt Forum moderator / March 24, 2015 8:33 AM PDT
In reply to: tried that

When you forget and are out of range. That list behavior is hard coded like that. To get rid of it entirely you have to turn off that hotspot.

Remember this is Android. Some hotspots will do this. I don't remember what rules there are but if you have mixed mode WiFi like WPA/WPA2 you see this happen. Again, not a Samsung thing.
Bob

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