Hi teishagirl,
I apologize for your experience thus far. If you could post your transaction number, I'd like to see if we can investigate this issue for you.
Regards,
HD Tech
Bought side by side Fridge.....First doors are scratched and dented when they came out of box....delivery guys great and waited until I phoned store immediately...they notified Samsung who sent new doors in almost 2 weeks. Then the BIG PROBLEM.....Installer Stein Appliances took a screwdriver to install GLASS-Water Dispenser on door FOR SOME UNKNOWN reason. Then, slipped and chipped the glass & put a scratch down front. 6 Phone calls to Samsung who after their investigation of Stein Appliances, seems the guy TONY can't remember doing any damage!!! Liar and Samsung believed him?? THANKS SAMSUNG for nothing, I paid $2400 for a fridge that has never been brand new but rather dented & scratched and chipped!! POOR CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Chowhound
Comic Vine
GameFAQs
GameSpot
Giant Bomb
TechRepublic