I apologize for the inconvenience. I have sent your transaction number to case management to see if I can assist in getting this resolved. I'm not a member of service, but I'd like to see if we can help get you taken care of.
In June 2008 I bought a Samsung monitor; in June 2009 it stopped working. After two months of procrastinating I contacted Samsung about warranty repair/replacement (the monitor had a three year warranty). I called Customer Service and they said the fastest way to replace the non-functioning monitor was to give them a credit card number and to fax the originbal bill of sale to customer service. They took my credit card number August 20 and they received my fax August 21, 2009 (transaction #4003841736). Having not received the new monitor by mid-September I called customer service. They said my fax had been received and the monitor was on the way. I again called October 13th (because the replacement had not arrived) and was again told that the fax had been received, but the monitor hadn't been shipped. I was told it would be shipped immediately. I again called November 4 (because the replacement had not arrived) and was told that the monitor had not yet been shipped (no paperwork had been completed on their end), but that she could arrange it right away. After two-and-a-half months of waiting I didn't trust that they would follow through on their word. I asked them to remove my credit card from the file and said that I would not buy a Samsung product in future and I'd be sure to spread the word to my family and friends about the customer nonservice.
With all of that said, I would encourage others to resist buying a Samsung product, unless you have no expectation that the company will stand behind its product warranty. You spend your money and you take your chances.