Rant

Samsung Customer Service Complaint

The control panel for my Samsung stove caught fire. I called Samsung and after being told they would "escalate" my issue to Executive Relations I explicitly asked what is the best possible outcome if The Executive authorized my ticket. Would Samsung cover the cost of repairs? Like a broken record I was told the issue was being escalated. Yes, I understand but what might be the best outcome of that escalation? Again, "As I've told you Ma'me, the issue is being escalated". I was told that I would hear back from them within 24 to 48hrs. I get a call from an authorized repair company 4 days later informing me that Samsung had contacted them to arrange a service call and cover the cost of the repairs. Too late, after waiting 2 days without hearing back from Samsung I paid another service company $400 to fix the stove. Hey, I have kids that need to be fed.

Why didn't the agent (Wilkins), when directly asked, tell me that if approved, Samsung would contact a company on my behalf and pay for the repairs? Now, because I paid for the repairs they will not reimburse me. Stove broke, need fix. I pay, You pay. All same.
Ethical company? Customer-oriented? Competent and helpful customer service staff? - I will escalate this question and get back to you in 24 to 48 hours.

Samsung Code of Conduct "...employees should follow the Samsung Code of Conduct to ..put customer satisfaction as the top priority"

Well Samsung, I am not a satisfied customer. Will you practice your own code of conduct?

Discussion is locked
Reply
Follow
Reply to: Samsung Customer Service Complaint
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: Samsung Customer Service Complaint
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Comments
- Collapse -
YOU GUYS SUCK!!!

Thanks for purposely letting my 1 year warranty almost max out (tomorrow)...it’s not like I haven’t been trying to get service from you, RELENTLESSLY for this defective RF31FMEDBSR/AA REFRIGERATOR!!!! Thanks for also canceling my work order, which I had fought tooth and nail to even get. I’VE NEVER WORKED SO HARD IN MY LIFE & PUT OUT COUNTLESS HOURS TRYING TO GET SOME SERVICE FOR AN APPLIANCE. THANKS FOR CLAIMING MY REFRIGERATOR IS OUT OF WARRANTY....WHEN IVE SENT MY PROOF OF PURCHASE RECEIPT TO YOU WELL OVER A DOZEN TIMES IN OVER 8 WEEKS. IT WILL BE OUT OF WARRANTY, TOMORROW...CONGRATULATIONS ON SCREWING OVER MY MULTI GENERATIONAL FAMILY...YOU ALL KNOW THE ICEMAKER IS DEFECTIVE, THE FLEX ZONE DRAWER w/EXPLODING SODA CANS, THE LEAKAGE FROM THE ICE CABIN, THE RUST, THE DEFECTIVE AUGER WHIRLING ALL DAY LONG...YOU GUYS ARE THE WORST...I HATE YOU SAMSUNG...YOUR PRODUCTS, from phones to appliances....they ALL SUCK!!! YOU GUYS ARE SERIOUSLY INEPT. COMPLETELY INCOMPETENT. HAPPY NEW YEAR SHYSTERS.

DOES ANYBODY HAVE CONTACT INFO FOR SOMEONE AT SAMSUNG WHO ACTUALLY ISNT AN IDIOT??? TOTALLY FRUSTRATING.

- Collapse -
(NT) I agree. They intentionally lie and never do what they say
- Collapse -
Misleading customer service

I complained about our ice tray leaving plastic bits in the ice. Samsung promptly said it needed repair and issued me a work order and said who would be contacting me. It's out of warranty & I didn't expect this great service! That service Co. then explained it would cost $130 for the house call plus parts! The Samsung jerk didn't explain a thing. Do they think I'm stupid? It's a damn ice tray. I can buy the part & slide it in myself!

- Collapse -
Galaxy S7 edge

I placed an order the beginning of March it's now July and I have had to beg for a full refund. Samsung received the check from ups for the phone I paid for only to give me the run-around. I have never had a company make so many promises and not keep them. Since March I have spent 100+ hours on the phone. It was a birthday gift for my son. They will never get my business again. I was told today they will call me back Monday. Since March that was told so many times 24-48 hours NOT ONE TIME HAVE THEY CALLED. SAVE YOUR MONEY FOR A COMPANY THAT CARES ABOUT THE PEOPLE WHO BUY FROM THEM. IM BEING TREATED LIKE I HAVE TAKEN THEIR MONEY. AND NOT ONE APOLOGY FOR MY SON NOT GETTING HIS GIFT

- Collapse -
Galaxy S8, 4 phones, all bad in under 6 months.

Our first bight and shiny G-S8's screen cracked in the first week. First phone ever to crack unless thrown due to ****** Nextel service. Ya, remember those guys and standing on the roof to get service?
We had to send it into Samsung and pay for a new screen.
It came back with an echo than made people hangup. They refused to listen to themselves echo.
It was not our week old phone I'm thinking but someone else's refurbished turd.
This echo is a well known and major G-S8 issue but hey, who cares right? Google S8 echo if you don't believe me.
Sent it back so now we are on the third try and guess what, still the echo. Unusable.
We sent in again - they sent back with echo fixed but within 3 days a whole line of pixels went out, vertically!
Guess what, we sent it in again last week and they said they would send a new phone. About frikkin time I'm thinking. My company would have done the customer right day one but these rectum clowns just don't give a code brown.
Now we have just been emailed that they will not honor their agreement and are sending it back as is.
Not repaired. Useless and ready for the dump where this Samsung Galaxy S8 belongs.

I'm just hoping it wont explode before I get a chance to donate it to Al Qaeda.

This is my 12 year old sons phone and he was so excited to get it.
This is the last Samsung he or anyone in my family will ever buy andI will tell this story about Samsung FOREVER.
We have 5 phones, 5 TVs, 12 computers, 2 fitbits and a scad of tabs and will never again buy anything from Samsung. Nothing ever.
I will go out of my way to avoid them and their affiliates except to inform people of how they screwed us.
This phone and their useless customer support, the disservice center, cost them many thousands of dollars just from my personal family. Extend that to everyone who trusts me, because I am work in the electronic service field, and it was a costly call on the part of their inept "service" dept.

Rot in Hades Samsung.

You will never get 1 red cent out of my pocket again and I have added you to my active list of companies to talk about at every occasion possible. All I will tell is the truth, nothing but the truth.

I will not pass up a chance to tell family, friends, customers and people I casually meet in line how piss poor these stinking swine treated my boy.

Remember Fretter Appliance---ya, nobody else does either because they also reaped the whirlwind of horrendous customer dissatisfaction. I still tell people how they screwed me 25 years ago and they are long gone.

I'm just like a elephant with a long memory and right now I'm sticking my long trunk...well, you get it.

One thing I should be grateful for is that I was not one of the unlucky victims to have this turd explode in my face. There is that to be thankful for ... I guess.

- Collapse -
SAMSUNG WHATCH....

On 8/30/18 I purchased 4 Samsung watches, ever since I have returned to the store 3 times and waisted 5hrs letting the t-mobil representatives help to conet or pair the galaxy 8plus to the watch and th er y don't have any knowledge of how to do it. At last today 14 days after the purchase and the lock of knowledge of those person I wanted to return the watches and they just told me okay its going to be $75 restocking fee for each. My question and my frustration is why I have to pay all that money if they are the ones that have no knowledge and can't provide the help to do or show how to do it to get the watch to do all what they promised the watch will do for you.???
Does any one know how can I file a complaint directly to a Samsung CEO or supervisor?? Thks

- Collapse -
Samsung level U ANC ...***...

It is hard to believe....I used the automated samsung costumer service ....yeah that didn't work .....so I got real live persons to talk to..
Over the last 2 months..all except one were very helpful..and promised to resolve my warranty matter all 20 of them ..I've spent not less the 20 hours in hold..and received the wrong replacement for Level U pro ANC. Three times and was also promised a gift certificate 3 times
Now my wife says she could resolve the issue ...but after her first three calls now she is in on the joke...on me.....

- Collapse -
rude customer service

called today, person on phone was rude. had two accounts and i needed help to remove one of the accounts. told the guy i would never buy another samsung product.my tablets suck, phones are a not much better.my tv the sound and volume is terrible

- Collapse -
Samsung TV isn't working. Customer support are useless

Bought Our 55" Samsung TV in Aug 2018. Since early Dec we have issues when it won't turn on. Unplugging it for the night seems to have resolved the issue however it keeps on happening. 6 times in 4 weeks. Called support. The 1st time they sent a technician who came 2 days later. As mentioned, after letting it "rest" for the night it works again. As if something is being reset and a reboot is done. So he found nothing. 4th time it happened, a week later, called support (couldn't bring myself to call the 2nd and 3rd time) Was escalated to executive service. Was asked again to unplug, plug, press the remote button for 30 sec etc. Nothing worked. They talked to a specialist and told me gaming consoles might cause this. I have no gaming consoles connected to it. I asked them to either send someone to fix it when it is still occurring or replace the TV. They said they would get back to me. They emailed me the next day saying there is nothing they can do and i should refer to the user manual. Seriously... i emailed back saying it is unacceptable. They never got back to me. 6th time today. Called again. Got the same answers. They will try sending someone (the TV by then will have reset itself). This will probably continue until Aug 2019 when we run out of warranty. We said we have no choice but put our ordeal on social media. Very poor customer service, Samsung. You lost a loyal customer who will share this story with whomever is interested.

CNET Forums

Forum Info