Thanks for purposely letting my 1 year warranty almost max out (tomorrow)...it’s not like I haven’t been trying to get service from you, RELENTLESSLY for this defective RF31FMEDBSR/AA REFRIGERATOR!!!! Thanks for also canceling my work order, which I had fought tooth and nail to even get. I’VE NEVER WORKED SO HARD IN MY LIFE & PUT OUT COUNTLESS HOURS TRYING TO GET SOME SERVICE FOR AN APPLIANCE. THANKS FOR CLAIMING MY REFRIGERATOR IS OUT OF WARRANTY....WHEN IVE SENT MY PROOF OF PURCHASE RECEIPT TO YOU WELL OVER A DOZEN TIMES IN OVER 8 WEEKS. IT WILL BE OUT OF WARRANTY, TOMORROW...CONGRATULATIONS ON SCREWING OVER MY MULTI GENERATIONAL FAMILY...YOU ALL KNOW THE ICEMAKER IS DEFECTIVE, THE FLEX ZONE DRAWER w/EXPLODING SODA CANS, THE LEAKAGE FROM THE ICE CABIN, THE RUST, THE DEFECTIVE AUGER WHIRLING ALL DAY LONG...YOU GUYS ARE THE WORST...I HATE YOU SAMSUNG...YOUR PRODUCTS, from phones to appliances....they ALL SUCK!!! YOU GUYS ARE SERIOUSLY INEPT. COMPLETELY INCOMPETENT. HAPPY NEW YEAR SHYSTERS.
DOES ANYBODY HAVE CONTACT INFO FOR SOMEONE AT SAMSUNG WHO ACTUALLY ISNT AN IDIOT??? TOTALLY FRUSTRATING.
The control panel for my Samsung stove caught fire. I called Samsung and after being told they would "escalate" my issue to Executive Relations I explicitly asked what is the best possible outcome if The Executive authorized my ticket. Would Samsung cover the cost of repairs? Like a broken record I was told the issue was being escalated. Yes, I understand but what might be the best outcome of that escalation? Again, "As I've told you Ma'me, the issue is being escalated". I was told that I would hear back from them within 24 to 48hrs. I get a call from an authorized repair company 4 days later informing me that Samsung had contacted them to arrange a service call and cover the cost of the repairs. Too late, after waiting 2 days without hearing back from Samsung I paid another service company $400 to fix the stove. Hey, I have kids that need to be fed.
Why didn't the agent (Wilkins), when directly asked, tell me that if approved, Samsung would contact a company on my behalf and pay for the repairs? Now, because I paid for the repairs they will not reimburse me. Stove broke, need fix. I pay, You pay. All same.
Ethical company? Customer-oriented? Competent and helpful customer service staff? - I will escalate this question and get back to you in 24 to 48 hours.
Samsung Code of Conduct "...employees should follow the Samsung Code of Conduct to ..put customer satisfaction as the top priority"
Well Samsung, I am not a satisfied customer. Will you practice your own code of conduct?