Samsung forum

Rant

Samsung Customer Service are frauds. Where's my $$$

by LaceyPelland / December 6, 2017 1:44 PM PST

Our glass top range broke mid October. We called immediately and filed a claim. Their people don't know anything about their own warranties. We had to inform them that we are in fact covered under warranty. They also told us that we live too far out? But we're actually only 7 miles away from Lowe's AND Home Depot in which they supply product too and also only 5 miles away from Costco. From mid October to now I can't even tell you how many times WE have had to call them to get information. They never call you like they say the will. They are very good with "I don't know", "I'm very sorry", "We will call you back in 2-3 business days", in which they NEVER do. They owe us $1055. They've changed the amount of money on us 4 times now. On November 21st we FINALLY got an email to which we could "accept" the amount and sent them all the necessary info they requested that same day. In the email it says you'll receive your money in 7-14 days. Well it's been over 14 days now. I called Monday, talked to 4 different people who didn't have an answer for me, blew me off some more, gave me the "Exchange & Refund Dept" phone number to call that doesn't even work. I've talked to their "Supervisors" if that's what you'd even consider them and they've said they'd forward me internally to their "Exchange & Refund Dept". I bet you can guess what happened next... The call was dropped! BOTH TIMES! I called on a landline too, so it wasn't a matter of me losing service. Now, they are saying our money has been approved and we should have it in 4-6 business days. Again, I tell them I don't believe you, we've heard this many times before. I want to talk to someone who can actually give me answers on why this is taking so long. What was the issue that we don't know about? Why didn't YOU contact us? More hiding and lying. I can't even keep count how many times me and my husband have called them. We've spent hours now at this point. I'm fully prepared to sue these idiots. Do NOT buy Samsung products. We will never buy their product again solely on the case that IF something does happen their customer service department are frauds. It also really great that they want to drag their feet and blow us off right before Christmas. Convenient.

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Did you ever get the refund?
by Rbhavsar79 / March 20, 2018 10:37 AM PDT

I am with you, I will never ever buy Samsung again...I used to be a loyal customer of their. But after this expierence, I will sell all of my Samsung products. They ARE THE WORST company I have ever dealt with!! They have had our galaxy s8 phone since Jan 29. I have received emails saying my check is ready and will be sent out shortly. I have called and called and called and get diff answers every time! . I want to sue them. I keep telling every rep I talk to that they work for the worst company of all time. Did you ever get your refund from them? There needs to be action taken by Samsung to correct this. But, I will never have to deal with them again since I no longer will buy their products. While they have had our phone, our washer and dryer died. We looked a few and Samsung had good reviews and were cheaper. I did not buy them due to this expierence. I am beyond frustrated that I am about to book a flight to a city where they have a Samsung office so I can speak to one of the punks in person. They don't even care about the total inconvenience they cause a person!!

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Refund
by Blondeguppie / April 9, 2018 1:56 PM PDT

Did you receive your refund? I am experiencing the same problem, except with a refrigerator. They deemed it unrepairable on Feb.1. I have done all the paperwork, accepted the amount and am still waiting on my money. Customer service is useless, since apparently refunds/exchanges doesn’t have an incoming phone line. Unbelievable.

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