I've read your story in its entirety, and I'm sorry to hear about your situation. Let me see if I can offer a suggestion that may help out.
There's not much - in all fairness - that a customer service agent can do over the phone to restore lost or damaged files. They're not able to really work with your phone to see if advanced troubleshooting can work.
In this case, your best bet, if you still have the phone, is to go to a local service center for your phone carrier. Often times, they are able to copy the contact information, photos, (text conversations, I'm not sure) and other keepsakes from one phone to another. They may have a test phone or a replacement phone that they may be able to transfer the data from one to another.
Not all service centers - and usually especially not the "mall kiosk" type of places - have a service center, but most cities have a choice of "repair centers" that you'd be able to take the phone to. It's worth a shot that maybe an expert would be able to recover some of the data.
I'm sorry for the rude customer service agent, and if you have his name, I'd like to look into it a little further. If not, there's not much I can do except send up a generic feedback about this. While it's not true that Samsung "isn't responsible for our products", but data is data. Cell phones, and any other electronic component can lose data, and a similar comparison would be, "If an OS crashes" or "I got the BSOD, why would [computer manufacturer] put their name on it?". It's the user's responsibility to occasionally back up important, valuable data. People perform soft resets on all manufacturers of phones, and erasing important data is a part of that process. I can't explain why files went corrupt - there could be any number of reasons, related or not related to Samsung.
But I digress. I'd like to hear back if you were able to retrieve your data from your carrier's repair center.
I do wish you the best, and hope somehow we can earn your business in the future.
I have been a long time Samsung customer in everything from my DVD players, to my TVs, and especially with regards to my cellphones. Before my current cellphone (the Samsung Jack A.K.A Blackjack II) I had owned and loved 3 previous Samsung Phones.
However, this phone has been nothing but trouble from the start. from time to time, either the network connectivity would go out, or i wouldnt be able to hear during calls. but for the most part, a quick re-boot fixed these problems. But then after only owning the phone for a year, the battery life drops to the point where i have to change out the battery by noon. Even this was tollerable until the point where all of my sound files mysteriously went corrupt (which happened to MANY users as i later found on the internet). All of this was ok until i plugged it into my car charger one day only for it to reset... upon which EVERYTHING was gone.
my contacts, my photos, my notes, and over a year of conversations with my fiancee that led up to us getting engaged (which i think was the most important)
*THIS IS WHERE THE REAL ISSUE BEGAN**
until this point, i was perfectly happy with my phone accepting that any phone running windows will have some hiccups. but I called customer service and explained my situation as i have here, and was greeted by a very plain and under-trained lady who had all of the lines of her speech memorized but was of no actual help.
SO, i asked to be transferred to a supervisor which she willingly did.
but TO MY AMAZEMENT the supervisor was about THE WORST customer service representative i have EVER encountered in my life. He was VERY rude, did NOT listen, and went to GREAT lengths to talk over me. I was basically told that i can take my phone back to my service provider, and that samsung is not at all responsible for their products.
which left me thinking
THEN WHY PUT YOUR NAME ON IT?!?!?!?!?!?!???!!?
ive never been treated like this in my life, and just wanted to know if there was the slightest hope of saving my lost data and my year of conversations leading up to a marriage proposal, but in the end found myself deciding that i most likely will NOT ever buy another samsung product.
more than anything i think im hurt and shocked by this.