TVs & Home Theaters forum

Rant

Samsung Curved Screen Cracked Internally

by JRHunt / December 6, 2016 12:07 PM PST

I purchased a Samsung 55 inch TV with a curved screen on September 30, 2016. It was delivered October 5, 2016. I removed it from the box, put the stand on it, screwed in the cable antennae, and plugged it in. I noticed a big dark spot on the screen, with vertical and horizontal lines. I purchased it from Dell online, but decided not to return it because there would be a 15% restocking fee, plus I would have to absorb the cost of shipping and insuring it. I contacted Samsung and sent them pictures. They sent out a serviceman 2 days later. The serviceman told me the screen was cracked, and that he'd have to get approval from Samsung to replace it. He stated that I should receive a text message update on the status within 2 days. I didn't hear anything from Samsung, but I figured that the screen was approve for replacement and that it would take several weeks to come. I was informed today that the screen replacement was denied because there appeared to physical damage to screen. Now, it's too late to return it Dell so I'm out $1,000 for a TV that arrived damaged.

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Ouch.
by R. Proffitt Forum moderator / December 6, 2016 12:11 PM PST

Given all the prior rants about cracked screens I agree what a loss. I hope folk take this as a warning to check on delivery and if there is a restock fee, it is always worth it versus total loss.

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PS. Not to leave you with no exits.
by R. Proffitt Forum moderator / December 6, 2016 12:50 PM PST
In reply to: Ouch.

This should have been a carrier claim but a little late. Hindsight is 20/20 here so looking forward just go ahead and make a claim against the carrier. Beg Dell to extend the return period if that fails.

May as well try to recoup something. Better than nothing. Once in a while you find someone that refuses to pay the 15 per cent and shipping and loses it all. They sometimes blow up at everyone that dares to reply.

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Re: cracked
by Kees_B Forum moderator / December 6, 2016 12:25 PM PST

Next time let it install by your local TV shop. Their responsiblilty to get it working to your satisfaction. If it's broken, you get a another one without any hassle.

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Samsung curved tv internal cracks
by Edd1973 / July 31, 2017 5:23 PM PDT

Warning..⚠️ Warning ⚠️
3 months ago I wasted $2300 on a Samsung SUHD curved TV , I just tried to push the tv 3cm holding tv's stand, it appeared internal cracks on the screen .i contacted Samsung they didn't want to offer any kind of help so just be careful don't buy Samsung Products

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It happens
by Pepe7 / August 1, 2017 11:38 AM PDT

No HDTV is perfect. They are all somewhat fragile if you read online a little more.

Another avenue is to try to put it on the home insurance policy. I would push for more resolve from your point of sales too. Just to see if they can potentially get you more insight w/ Sammy.

There's also the social media route. Be polite and well composed, but complain like the dickens. See what happens.

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Same problem
by RosemaryNJ / January 25, 2018 4:43 PM PST

I have a 55in Samsung Curved Tv that suddenly looks like it has a crack as only half screen is showing and other half has white blotch and lines. It is 1 year old. I bought at Costco which supposedly comes with 2 year warranty. The screen has no visible cracks- smooth. I called Costco warranty and they made me email photos of screen. They claim they will respond within 2 days. We will see if warranty at Costco is any good.

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Samsung 65" curved smart tv internally cracked screen
by Alisher Mir / March 18, 2018 7:42 AM PDT

Guys,

What have you guys done to the tv after you found the internal cracking. We could only use a few months and now it has been sitting in my living room. What a waste and what a poor quality product! I will never buy samsung tvs anymore

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Review my prior reply in this thread (n/t)
by Pepe7 / March 19, 2018 6:38 AM PDT

N/t

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Reviews websites before purchasing
by dani1708 / April 11, 2018 3:49 AM PDT

Hi guys!

Sorry for the bad happening things which are you facing through online purchase from Dell Online. I think you should be recontacted with the person from whom you purchase (Sale representative of Dell Online).

The Second thing is that we should not be payable at the time of returning the product in case of any damage. Because it is not our fault, it may be the supplier or delivery man fault. So why would we be facing this penalty?

Recommendation for another webshop removed by moderator.

Post was last edited on April 11, 2018 3:59 AM PDT

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