General discussion


I am so frustrated with Samsung at this point & have received the run-around from their customer service so much that I have resorted to this. They have the worst customer service! I bought a new Samsung top load washer & paid a lot for it because I wanted a durable, large capacity washer for my family because we go through a lot of laundry. I paid $1317 for the largest washer they made with all the bells & whistles. Within 3 months of owning the washer, it exploded and flooded my house, which we had just finished a large renovation on. I spoke to Samsung and found out the washer I bought was recalled for this problem. They offered a rebate if I disposed of the washer & bought a new one, but it was only $900 which made no sense since the washer was only a few months old, they should have given me all of my money back. Okay, that's not even the worst of the problem. I made a claim with them for repairs to my house for water damage. I got them all the receipts and information they needed to get refunded what it would cost to repair or replace damaged items. This was back in November 2016. It is now the end of March 2017 and I still have not received any refund for damages and every time I call them, they either hang up on me, give me another number to call that doesn't work, they tell me I will get a call back from them & I never get a call back or they tell me they have no records of my claim even after I give them the claim # I originally was given when I submitted my claim. I've called & emailed them numerous times and have received nothing, but frustration! Do yourself a favor and don't buy Samsung products because if you ever have an issue, you will get zero customer support from them! Absolute worst customer service!!!

Discussion is locked
Reply to: ***SAMSUNG COMPLAINT!!!!***
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: ***SAMSUNG COMPLAINT!!!!***
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
- Collapse -
Samsung' a Lack of Customer Service

I bought a refrigerator in Mar 2013. In Jan 2017 the freezer stopped cooling. Long store short, it was fixed on Mar 24...two months without a freezer and refrigerator. Ive lost track how many phone calls to Samsung and the appliance repair shop I've made. I also had damage to my cabinets from the freezer leaking. The only right The only reason the refrigerator is fixed is through my persistence and the local repair shop. The amount of calls I've made to Samsung is beyond ridiculous. They elevated it to their executive customer service department, but when I called Samsung to talk to that department...they are an outgoing department only. I'm told they will return my phone call within 48 hours. My last phone call was in the middle of March. I haven't heard from Samsung since the middle of February. I have a food claim on file that they've had for almost 2 weeks. I'm trying to check in that status, but I can't even get that. I've never seen anything like this. I won't buy another Samsung product. Even if their products were great their lack of customer service is beyond believe

- Collapse -

I bought a Samsung gas range and the first day while cooking cookies, the glass broke all over the kitchen. I have been getting the run around for 4 days now. No one will call back, and they will not cover the glass. All we did is cook cookies in the oven. Use it for 30 minuets. I will no longer by samsung. I have asked to speak to managers and they will not allow me to. RUN AWAY!! Anyone know a direct complaint line I can use?

- Collapse -
Samsung lately is a mess. Heir is facing jail time in Korea
- Collapse -
I feel your pain - 5 MONTHS - No response - myphone is LIMBO

I'm in the same boat as you..... 5 months now.... I returned a phone... within the 30 days time frame..... they received on May 1st... see attached

On Wed, Jul 25, 2018 at 12:27 PM, Samsung Direct <> wrote:

##- Please type your reply above this line -##

Your request (1099861) has been received and is being reviewed by our support staff.

To add additional comments, reply to this email.


Jul 25, 12:27 EDT
First Name: nicola
Subject: NO RESPONSE since MAY - ticket* 1016041
Content: To whom it may concern,after months of endless phone calls with numerous rep and supervisors I am still awaiting for a refund on a Galaxy s9+ returned back to Samsung on MAY 1st. This is unacceptable, and I would like to escalte this matter to upper management for immediate resolution. I m a devout Samsung customer since the first note was released. My ticket * 1016041Thank you in advance for all your help, I eagerly await to hear back from you.ThanksNICO

This email is a service from Samsung E-Commerce.

- Collapse -
Boycott Samsung Products

I want everyone to know that Samsung products are not worth the price. I have 3 fridges, 1 induction stove and 1 washer - all under 5 yrs old; all need to be replaced. I am about to embark on another $7+K expenditure....thanks Samsung.

- Collapse -
Samsung Smart TV

I have a Samsung Smart TV model UN40F5500, approximately 4 years old in September.

I was watching netflix last night and tv went off

Funny clicking sound started and after a few minutes another scratching sound and then TV began smoking. I quickly unplugged it and ran it outside.

Called Samsung spoke to Mac who told me they would call me in the morning and would pick this TV up and bring me another at NC.

Have not heard from anyone with Samsung and tried their chat line and then got hooked to some electrical person who wanted $5.00. I could no longer go back to chat so closed the chat.

I was glad I was home when this happened and in the room. Not sure if my house would have burned up if I had been gone.

Beware of Samsung Smart Televisions!

CNET Forums