Samsung Complaint !!!!!

I am having a similar problem i sent in my monitor for repair over a month ago and still have not got it back i have contacted Samsung million times i just get transferred or told to wait for a call i am so frustrated that i about to contact a lawyer and better business bureau

I have similar issue with samsung after buying 64000 of handset (galaxy note I am getting half a day battery backup and handset is over heating. ContactEd service centre thrice no solution. My handset is with service center for the last one with no solution
Soni
9886019616

my or no-4260100640
purchase date-08.05.2018
model no-RR20N182YR8/HL

I do not see a transaction numbe.

I purchased 4 Samsung appliances all at once and from day one I had nothing but problems. I took the day off from work on the 23rd of July and I was waiting on when I called the home delivery team they said they kicked me off the list since they were overbooked and no one ever called me they set me up for the 26th of that same week another day off they arrived and the last item off the truck was my fridge and the delivery guy came to get me to say it was damaged and I had no fridge at all since I just closed on my house I asked for the damaged one until the new one arrived they refused. I had to wait till the 31st of July another day off to get my new fridge eating out since the 23rd of July till the 31st of July for a family of 4 very expensive. Then when I went out to the grocery store I returned to see condensation all on the right side of my fridge and a small puddle of water on the control panel I immediately called the very next day since it was later in the evening. I asked for a service call and they said no it was the home delivery's fault since they did not level the fridge correctly I took another day off from work they came out to my house since they do not call you until the night before with a time frame. They came out in the a.m. and said nope that is not the problem the fridge is leveled called back again and advised of what I was told then I asked for some assistance they said that the energy button was on and it should not be and that was the reason for the condensation it was never lit up, to begin with then I asked for a repairman to come out finally after calling daily to Samsung Home Depot and the warranty department they came out a few weeks later another day off they repairman said that it was working fine it was environmental issue . WHAT! who says that in today's day in age with our technology I could not believe what I was hearing and he even wrote it on the work order that I have at my house. The condensation was forming daily and I had to wipe it continuously and when I would pull out the middle drawer the water would run down the front of the fridge to the floor. EVERYDAY! I work full time and I do not have the time for this other job I now have on a brand new fridge! Calling daily and not one person would help me all I heard was I am sorry and sorry does not fix my problem. I asked for another repairman to come out to my house I finally got another repairman out two weeks later know I am into the end of August and I took another day off and they did not show I called up and they said they repair shop read over the notes and the fridge is working properly. My husband and I went to a store where they had my fridge in demo mode and when we opened the door there were lights on the side that were supposed to be lighting up when the door opens and that was not happening with mine and I was advised there is a heater in the door. My husband went home and noticed on the top of the fridge once he took off the cover that from the manufacturer Samsun the wires were never hooked up from the factory. I asked for a different repair shop called and made another appointment another day off and they came out and said that I needed a new door they ordered it. It arrived another day off and when the repairman came out from the 2nd repair shop they shipped them the wrong door they reordered the correct door and it came in the following week and finally on the 22nd of September the fridge was finally fixed and all my time and aggravation all my money spent on over a week eating out I should have been compensated and Samsung said sorry we can not do anything for you. I CAN"T BELIEVE IT again. I even emailed the CEO of Samsung and nothing

I noticed your post was in 2017. Its 2019 and they still suck. Everything in my whole house is nothing but Samsung. Dishwasher has failed 8 times. I finally had to fix it myself to get it to work. The fridge doesn't make any ice and neither does anyone elses as ive read. The washer we had was a total disaster that shook and walked across the floor. Multiple times fixing it until we finally hauled that piece of crap to the scrap yard. Nothing we have in our house that is Samsung works!

I paid $3,000.00 for their large t.v. paid, $600.00 to have it installed, paid $100.00 for a wall bracket...4 years ago...about 1 yr ago, I started seeing white spot on this t.v. now seeing black streaks in this t.v...I am not rich, took me a long time to save up to buy this...I know better than to try to contact corporate...so...OFF to Face Book...I am going to warn everyone of what I have been through, and forgot to add, called a t.v. repairman out...will ask Face Book readers to please share. NOW, I am going to have to buy another t.v. and it will NOT be another Samsung,...don't bother Samsung apologizing, apologizing gets old...besides that...you have my hard earned money and I have garbage..so you should be very happy.....NEVER AGAIN.

I purchased 55 inch about 3 years ago. Twice during warranty period they replaced the panels. The same vertical colored line issue reappeared 1 week ago. Called Samsung support told sorry outside warranty period not covered. I am really sad and angry that such a big corporate could do this. NEVER EVER going to recommend anyone to buy SAMSUNG TV. They only last a year or two and then all your hard earned money is down the drain. Customer service is pathetic looks like we are talking to robots who have no emotions. STAY AWAY FROM SAMSUNG TV's

Can you post the CEO of Samsung's email?

I noticed your post was in 2017. Its 2019 and they still suck. Everything in my whole house is nothing but Samsung. Dishwasher has failed 8 times. I finally had to fix it myself to get it to work. The fridge doesn't make any ice and neither does anyone elses as ive read. The washer we had was a total disaster that shook and walked across the floor. Multiple times fixing it until we finally hauled that piece of crap to the scrap yard. Nothing we have in our house that is Samsung works!

I want a new refrigerator that when I want ice I can have ihave had this thing for three years and have yet to have that I had had to take all my food to my daughter house and shut this thihg because the repair person told me that if we did not do this it would burn it up iwish ihad let it burn up then I could have sued you

We have Samsung appliances; fridge, washer and dryer. Both washer and dryer needed repair within 2 years of buying. Now the fridge is leaking water, not cooling . Never buying Samsung again.
Extremely hard to get hold of customer support. So disappointed with Samsung.

what transaction number

We bought the Frig with pull out Drink drawer & French Frig drawer. Right away we had to replace the whole Frig. The ice maker would freeze up. A year later the same problem. We had a warranty so we called Lowe’s. The repair showed up said these Samsung s are nothing but problems. When I called Samsung all they did was have my water rly bought out. Just this week the freezer died ( we bought this $2500 Frig in May 2013). We went down and bought a whirlpool. NEVER again will we buy a Samsung.

Similar problem: Loved the fridge at first, the use of space design is terrific. Unfortunately the ice maker did not work well much of the time and sometimes did not work at all. I paid $2700 for the fridge 5 years ago and today the compressor crashed. It will cost approximately $1000. to replace. I expected much more for the high price I paid. In the past, I have had inexpensive refrigerators last 20 years with no major problems. Will not purchase Samsung products again.

I purchased a brand new washing machine...BRAND NEW...within the first hour this thing is yelling at me..error code for this and that..after being put on hold for hours..spending days begging these people to give me what i paid for..a brand new working machine...they tell me that their policy will not allow them to send me a replacement machine..they want to come fix it...I DO NOT WANT A BRAND NEW BROKEN MACHINE THAT YOU HAD TO COME OUT TO FIX..that is not what i paid for..they shut me down..they refused replacement until after they come several times to 'fix it first..that is horrible service...HORRIBLE POLICY.."screw you if you took a chance on us.. for trusting us..."...UNBELIEVABLE...UN BE LIEV ABLE!!!!!. believe it...not much i can do but accept this BS...they are within their policy...they can choose to not do the right thing...and GET AWAY WITH IT...

I also had a bad exp. They shipped me back my phone without repairing. Its a game they run.

SPAM

if you want us to read your complaint try some paragraphs. It's a lot easier on the eyes.

Hows that time travel machine working out for you?

Thanks for the tip..more paragraphs,,I guess when a person vents they forget about the little things.. The stove is ok when everything works..I've heard this tech. Has been around for ever. I guess that's why I bought it. It is a great idea if you have kids but really wish I could get this thing working proper..I really feel Samsung is letting me down and I own lots of samsung products but feel this is the last..

I agree, I will never buy another samsung product ever again. Learned my lesson. Bought a brand new dishwasher not even a month old, there is water leakage, samsung service department comes to repair the dishwasher, the issue being the drain hose which the tech says it was brittle cause it's been in the warehouse for so long, and so he uninstalls the dishwasher repairs drain hose, and then refuses to reinstall the dishwasher cause it's not his job. How unbelievable is that. So I now have to wait for my contractor that is away for two weeks, and Samsung leaves me with an inoperable dishwasher, because their warranty does not cover re installation, how incredibly ridiculous is that. To leave a customer with an inoperable dishwasher after it's their product that was not working. To add insult to injury, I spent a whole day talking to Samsung service and their dispute between Samsung and their Williston park service contract, being disconnected and being put on hold for hours at a time, and then finally being escalated to their executive department only to be told that their warranty does not cover reinstallation, unbelievable. NEVER WILL I EVER BUY ANOTHER SAMSUNG PRODUCT .AGAIN.

I purchased 4 applicances, microwave, stove, fridge, and dishwasher, the dishwasher after 3 years spring a leak and they wanted 300.00 to fix it. the fridge ice machine broke down, the stove burners stopped working and all these are only 3 years old. I wrote to better business b. because they have not right to sell samsung appliances that dont work after 3 years...but i see worse complaints than mine.

Sorry to see all the problems Samsung products and their owner have . i too should have done my due diligence before buying my QLED 65" TV .... But I'm going to start sharing my story as in as many places as possible to see if that helps in getting service from Samsung .
So here goes ....
Bought a QLED 65" TV while I lived in the USA , in Brazil where I was planning to move . Seemed better to buy it here in Brazil because of the different signals used for TV here and the "so called Warranty" ... TV's these sizes are ~ double the price as in the States (Think $4,500 worth of Samsung TV). It was delivered in December of 2017 ... all was good and it worked . My Step son checked it out ...Fast forward February 2018 ,,, I move to Brazil ,,,, My TV waits for me ...Works perfectly .... for a while ...Say about a month . It starts shutting off and turning on by itself . Still works and goes back to normal functioning most of the time ...
Then about 1 1/2 weeks ago ,it starts making popping sounds(which is supposed to be normal) but then the picture turns to a dark blue an then to black , Sound is present but No Picture what so ever .Turn off and on while all these other thing happen ... Nice TV ,,,I've used for 3 months now .
Since I live in Brazil and do not speak much Portuguese I have my Step-son and Wife help me in contacting Samsung service dept. Concierge Service it's called .... Well I'm not so sure about that . Once I got through (my wife) we were told a tech would be coming out to check the TV the next day ...Great and thank you very much I replied .
Next Day ....Waited all day at home ...No Technician shows up ..Next Morning we called Samsung again .... Took half a day on the phone to get nothing from them ...NOTHING ...Not even a "we'll call you back to set up an appointment to see the TV at your home .... This is Concierge service ?
Now we (my Wife has called the store who sold us the TV) waiting to hear back from them as to them getting service or a replacement TV(I took and sent a video of the problem ,and which I'm going to start posting Video's on line showing what Samsung sells to let people to beware) ...

IMO , A $4,500 TV/Paper Weight (is what I have) after 3 months of use is beyond ,,not acceptable .... It's stealing ... Not being rich , and living on SS Disibility , this was a once in a life time purchase/dream TV for me .... At least I have a big paper weight ,,,Right ????
All I can say now Is I am now going to keep posting anyplace i can v and hope it's makes a point to Samsung Cooperate . They are responsible or should be made to be and back up their products with the service warranty they advertise
Samsung ... Never again ..... I will tell any and all I can,,,, Never , Never Purchase any product your company makes . THE WORST

I have a similar problem with Samsung. I recently bought a Samsung galaxy on5 cellphone earlier this year, only a few months ago. Since I bought it, this piece of trash has had issues connecting to my bluetooth speaker, receiving calls sometimes, and connecting to 4g data. So i took it to thw T-Mobile store to have a look. They changed the

I have a similar problem with Samsung. I recently bought a Samsung galaxy on5 cellphone earlier this year, only a few months ago. Since I bought it, this piece of trash has had issues connecting to my bluetooth speaker, receiving calls sometimes, and connecting to 4g data. So i took it to the T-Mobile store to have a look. They changed the SIM card and it still had data issues. They told me to try factory resetting it, so later, I did, and it still had problems with it (the data would go from 4g to E randomly, and E is pretty much useless because it's so slow) so by now I well understood this was a hardware deffect, specifically the antenna. T-Mobile said Samsung gives you a warranty for product deffects, so I thought since they sold me a **** ******* phone, they would fix it for me free of charge, right? A 60 dollar phone, right? No. I went to best buy, they told me to call Samsung to fix the antenna and I went home and called them. The guy said it would cost me $182 to send it and fix the hardware, which is entirely their fault. I called them again to complain that they had a warranty for product deffects and that they said they would fix it for free if it wasn't working right, and he still said it would cost 182 dollars i didn't have. My mom explained to them that that is more than what the phone initially costs and that it's pointless to repair instead of just buying a new one. They said they could lower it to $90! Wow! Still paying more money than what the phone was initially worth in order to fix a problem that they caused! At this point we were furious and told them we wanted to speak to their supervisor or someone of higher authority. He told us we can talk to tech support! Which was going to just tell us the same thing! He didn't want us to talk to anyone of authority in the company because they want to steal the money we don't have for their **** products, so we told them we are never ever going to buy a samsung product ever again for the way their treat their customers! We need to alert everyone of how greedy Samsung is and how they treat customers. They are a multi million dollar company! They could easily give me 10 Samsung galaxy 8 phones and not even notice any economical loss to their business. They are so ******* greedy.

The 4G issue is all about how far to your carrier towers. Samsung does not run your carrier's business.

Complaint re Samsung phone & Samsung non-’helpline’ person Thelma:

I have obtained no assistance for the simple task I need to do: i.e. send a photo to a mobile or email. It does not send.

Then: I try to share the photo via ‘messages’: it does not send, just scrolls endlessly for hours.

Then: I try to transfer it to my PC to email the photo from there:
When I pug in my Samsung J3 to my MacBook air the PC does not recognize the phone is there.
Endless, endless troubleshooting does not fix it.
Why, in this day of reasonable technological advancement, is that so totally impossible??????

The phone says ‘unlock your phone so the computer can read content’.
Obviously, the phone is already unlocked / usual access to make a phone call with the usual pin or obviously I would not be able to see that notice!!!!!!!!!!!!

Then: I spend hours on the internet trying to find what else I need to ‘unlock’ on the phone.

Then: I spend vast time with Samsung “help” line Thelma: I find a person who does not speak at all intelligibly:
She keeps telling me to put in my usual pin number, which I do (& have already been doing), which unsurprisingly does nothing whatever.

After vast amounts of exceeding frustrating and futile time wasting with Thelma, going in endless circles, I have got absolutely nowhere.

Worse yet: As Thelma has no solution she tries to handball me to my provider. When I contacted my provider Telstra, unsurprisingly they find that the Samsung device issue and how it was or was not turned on or off, locked or otherwise, was nothing to do with them; they know nothing of Samsung technology.

I have had endless, constant problems with this phone since I got it. I have been in to the retailer endlessly on innumerable different issues, they have endlessly tried to help, but quite politely advise me that it is really Samsung who need to resolve it. (...and good luck with that!)

Previously I had an iPhone for years! No problems at all! Ever!
And I thought all phones just worked! How wrong!!!!!
Due to circumstances, I needed to update my phone in a hurry, and went for the slightly cheaper Samsung instead of an iPhone.
BIG MISTAKE!

iPhones cost slightly more, but, hey! they work…….You do not then get to spend your life in hair ripping thwarted non-function, futile chunks of your life trying to get assistance, or trying to get something to work.

Everyone will be hearing about my Samsung experience.
Your ‘help line’ person Thelma was no help.

Your phone does not work.

Sincerely, Tigerlilly2

To get a lot of the Android phones to connect to PCs we have to install a driver and maybe an app. You are right that support is pretty bad on all Android phone makers because you are asking them to do PC or Windows support.

For Apple hardware you install iTunes and that gets the drivers and app for the iPhone so that's easy on folk. Android? More work that owners didn't expect.

Nod to the CNET Phone forum and XDA Developer forum too if you want to discuss drivers and apps. But what I'm encountering are folk that don't want to work this area. They expect the phone maker to work out the PC issues which is not going to happen.