Samsung Complaint !!!!!

sirmugen,

I'm sorry to hear that you're having this issue.

What is your transaction number? I'll see if I can assist. I am not a part of the service department, so I can't guarantee anything, but I'd like to see if I can help.

--HDTech

I am having a similar problem i sent in my monitor for repair over a month ago and still have not got it back i have contacted Samsung million times i just get transferred or told to wait for a call i am so frustrated that i about to contact a lawyer and better business bureau

I have similar issue with samsung after buying 64000 of handset (galaxy note I am getting half a day battery backup and handset is over heating. ContactEd service centre thrice no solution. My handset is with service center for the last one with no solution
Soni
9886019616

my or no-4260100640
purchase date-08.05.2018
model no-RR20N182YR8/HL

I do not see a transaction numbe.

I purchased 4 Samsung appliances all at once and from day one I had nothing but problems. I took the day off from work on the 23rd of July and I was waiting on when I called the home delivery team they said they kicked me off the list since they were overbooked and no one ever called me they set me up for the 26th of that same week another day off they arrived and the last item off the truck was my fridge and the delivery guy came to get me to say it was damaged and I had no fridge at all since I just closed on my house I asked for the damaged one until the new one arrived they refused. I had to wait till the 31st of July another day off to get my new fridge eating out since the 23rd of July till the 31st of July for a family of 4 very expensive. Then when I went out to the grocery store I returned to see condensation all on the right side of my fridge and a small puddle of water on the control panel I immediately called the very next day since it was later in the evening. I asked for a service call and they said no it was the home delivery's fault since they did not level the fridge correctly I took another day off from work they came out to my house since they do not call you until the night before with a time frame. They came out in the a.m. and said nope that is not the problem the fridge is leveled called back again and advised of what I was told then I asked for some assistance they said that the energy button was on and it should not be and that was the reason for the condensation it was never lit up, to begin with then I asked for a repairman to come out finally after calling daily to Samsung Home Depot and the warranty department they came out a few weeks later another day off they repairman said that it was working fine it was environmental issue . WHAT! who says that in today's day in age with our technology I could not believe what I was hearing and he even wrote it on the work order that I have at my house. The condensation was forming daily and I had to wipe it continuously and when I would pull out the middle drawer the water would run down the front of the fridge to the floor. EVERYDAY! I work full time and I do not have the time for this other job I now have on a brand new fridge! Calling daily and not one person would help me all I heard was I am sorry and sorry does not fix my problem. I asked for another repairman to come out to my house I finally got another repairman out two weeks later know I am into the end of August and I took another day off and they did not show I called up and they said they repair shop read over the notes and the fridge is working properly. My husband and I went to a store where they had my fridge in demo mode and when we opened the door there were lights on the side that were supposed to be lighting up when the door opens and that was not happening with mine and I was advised there is a heater in the door. My husband went home and noticed on the top of the fridge once he took off the cover that from the manufacturer Samsun the wires were never hooked up from the factory. I asked for a different repair shop called and made another appointment another day off and they came out and said that I needed a new door they ordered it. It arrived another day off and when the repairman came out from the 2nd repair shop they shipped them the wrong door they reordered the correct door and it came in the following week and finally on the 22nd of September the fridge was finally fixed and all my time and aggravation all my money spent on over a week eating out I should have been compensated and Samsung said sorry we can not do anything for you. I CAN"T BELIEVE IT again. I even emailed the CEO of Samsung and nothing

Buyers Beware!


We purchased our appliances from Future shop around Nov 20.2011. So just over two months ago. Well we purchased an induction stove (Samsung) which we thought was a great idea with small children. The other great decision we made was to purchase our appliances from a big box outlet thinking we are covered if any warranty issues. Well think again if you do not purchase the extended warranty which is another cost above the price they give you than you are on your own. Let me tell you about on your own. Now we have issues with our stove. Induction works by transferring heat to either a pot or pan by magnetic heat transfer. (Sounds strange but really works great when it works) So we are having problems with the burner sensors I assume and the main panel (Touch screen sensors). I have called Samsung directly to address my concerns as per what the warranty is requiring. They have put me on to a service tech in Edmonton who called once about 3 weeks ago to ask the same questions Samsung asked and should maybe been redirected. The service tech said they would need to speak to someone at their office and never heard back since.. Then I call back Samsung to only be put on hold for well over 25 mins finally give up and call the next day to speak with a guy who seems to get we are having problems and will address it with his manager and gives me the phone number to the tech out of Edmonton. Which turns out to be a fax number when I call?So I decide to wait for another couples days rather than being put on hold for 25 more minutes? So now a few more days pass and I decide to call Samsung again to speak to a lady who stress the exact same concerns the last Samsung worker did. This time I ask is there any record of me speaking to the last Samsung worker she says no..So I ask how do I know if anything is going to get done? She answers you have to trust me?ok like the last guy I spoke to at Samsung.. (I guess you can see where this is going? nowhere fast)



I have a few concerns the stove burners only work with a certain dia pan or pot so if it does not work we are half way through cooking and everything goes cold. If I didn't have children waiting for Dinner this might not be a big concern right now. The other concern is they are now telling me they have to send a tech out well when ever that happens the tech will have to order parts and then we wait and wait and then they get installed maybe. Who knows how long this could get dragged out. I guess my question is why should a person who bought an item like this and have issues not even two months in have to deal with so much headaches. It's not like I'm trying to get a new stove,, it is already new minus the problems. It's not like I don't own more Samsung products and have been a good client..or this is a small company that cannot afford to completely replace the stove to keep me happy and buying Samsung products.

This is not the only Samsung product I own but will be the last I ever buy!!

SPAM

if you want us to read your complaint try some paragraphs. It's a lot easier on the eyes.

Hows that time travel machine working out for you?

Thanks for the tip..more paragraphs,,I guess when a person vents they forget about the little things.. The stove is ok when everything works..I've heard this tech. Has been around for ever. I guess that's why I bought it. It is a great idea if you have kids but really wish I could get this thing working proper..I really feel Samsung is letting me down and I own lots of samsung products but feel this is the last..

I agree, I will never buy another samsung product ever again. Learned my lesson. Bought a brand new dishwasher not even a month old, there is water leakage, samsung service department comes to repair the dishwasher, the issue being the drain hose which the tech says it was brittle cause it's been in the warehouse for so long, and so he uninstalls the dishwasher repairs drain hose, and then refuses to reinstall the dishwasher cause it's not his job. How unbelievable is that. So I now have to wait for my contractor that is away for two weeks, and Samsung leaves me with an inoperable dishwasher, because their warranty does not cover re installation, how incredibly ridiculous is that. To leave a customer with an inoperable dishwasher after it's their product that was not working. To add insult to injury, I spent a whole day talking to Samsung service and their dispute between Samsung and their Williston park service contract, being disconnected and being put on hold for hours at a time, and then finally being escalated to their executive department only to be told that their warranty does not cover reinstallation, unbelievable. NEVER WILL I EVER BUY ANOTHER SAMSUNG PRODUCT .AGAIN.

I purchased 4 applicances, microwave, stove, fridge, and dishwasher, the dishwasher after 3 years spring a leak and they wanted 300.00 to fix it. the fridge ice machine broke down, the stove burners stopped working and all these are only 3 years old. I wrote to better business b. because they have not right to sell samsung appliances that dont work after 3 years...but i see worse complaints than mine.

Sorry to see all the problems Samsung products and their owner have . i too should have done my due diligence before buying my QLED 65" TV .... But I'm going to start sharing my story as in as many places as possible to see if that helps in getting service from Samsung .
So here goes ....
Bought a QLED 65" TV while I lived in the USA , in Brazil where I was planning to move . Seemed better to buy it here in Brazil because of the different signals used for TV here and the "so called Warranty" ... TV's these sizes are ~ double the price as in the States (Think $4,500 worth of Samsung TV). It was delivered in December of 2017 ... all was good and it worked . My Step son checked it out ...Fast forward February 2018 ,,, I move to Brazil ,,,, My TV waits for me ...Works perfectly .... for a while ...Say about a month . It starts shutting off and turning on by itself . Still works and goes back to normal functioning most of the time ...
Then about 1 1/2 weeks ago ,it starts making popping sounds(which is supposed to be normal) but then the picture turns to a dark blue an then to black , Sound is present but No Picture what so ever .Turn off and on while all these other thing happen ... Nice TV ,,,I've used for 3 months now .
Since I live in Brazil and do not speak much Portuguese I have my Step-son and Wife help me in contacting Samsung service dept. Concierge Service it's called .... Well I'm not so sure about that . Once I got through (my wife) we were told a tech would be coming out to check the TV the next day ...Great and thank you very much I replied .
Next Day ....Waited all day at home ...No Technician shows up ..Next Morning we called Samsung again .... Took half a day on the phone to get nothing from them ...NOTHING ...Not even a "we'll call you back to set up an appointment to see the TV at your home .... This is Concierge service ?
Now we (my Wife has called the store who sold us the TV) waiting to hear back from them as to them getting service or a replacement TV(I took and sent a video of the problem ,and which I'm going to start posting Video's on line showing what Samsung sells to let people to beware) ...

IMO , A $4,500 TV/Paper Weight (is what I have) after 3 months of use is beyond ,,not acceptable .... It's stealing ... Not being rich , and living on SS Disibility , this was a once in a life time purchase/dream TV for me .... At least I have a big paper weight ,,,Right ????
All I can say now Is I am now going to keep posting anyplace i can v and hope it's makes a point to Samsung Cooperate . They are responsible or should be made to be and back up their products with the service warranty they advertise
Samsung ... Never again ..... I will tell any and all I can,,,, Never , Never Purchase any product your company makes . THE WORST

I WILL NEVER EVER BUY ANY SAMSUNG products again in my life and will do all possible to prevent anyone I know - or even don't know ( through blogs, etc) from never buying a Samsung product. How is it that foreign manufactures come here and inflict this on American consumers and nobody does ANYTHING about it. If you want reliable household appliances STAY FAR AWAY from Samsung.

We bought a refrigerator in April 2012 and it stopped working in October 2012. We used the warranty service and Samsung Tech (NISI) telling us is Defect Air Compressor and need to get replace. But NISI have to order the replacement Air Compressor it take about a week. We can't wait that long so we call BestBuy and they get the replacement unit replace within 3 day. We already lost $800 worth of food. In December 1, 2012 we noticed the refrigerator running with loud noise and water leaking out from the ice-maker tray and freezer display 80 degree, and cooler display 38 degree. So we call Samsung request for service since we still under warranty, it take 2 day for NISI called and we request for afternoon appointment; they flat-out told us that they don't do afternoon service and schedule us for Dec 8th which a week without refrigerator and all we lost all the food for second time since we buy the Samsung Refrigerator. Samsung stated they have no control over the service company and that is garbage. Any company you use is a reflection on you! So incredibly disappointed and feel like we've been taken advantage of with this warranty service. We want Samsung to replace our Refrigerator.Peoples beware! Don't buy any Samsung Products! 26 cu. ft. French Door RefrigeratorModel #: RF267AERS/XAASerial #: 21830NISI Service Ticket : 4117170921

I have a similar problem with Samsung. I recently bought a Samsung galaxy on5 cellphone earlier this year, only a few months ago. Since I bought it, this piece of trash has had issues connecting to my bluetooth speaker, receiving calls sometimes, and connecting to 4g data. So i took it to thw T-Mobile store to have a look. They changed the

I have a similar problem with Samsung. I recently bought a Samsung galaxy on5 cellphone earlier this year, only a few months ago. Since I bought it, this piece of trash has had issues connecting to my bluetooth speaker, receiving calls sometimes, and connecting to 4g data. So i took it to the T-Mobile store to have a look. They changed the SIM card and it still had data issues. They told me to try factory resetting it, so later, I did, and it still had problems with it (the data would go from 4g to E randomly, and E is pretty much useless because it's so slow) so by now I well understood this was a hardware deffect, specifically the antenna. T-Mobile said Samsung gives you a warranty for product deffects, so I thought since they sold me a **** ******* phone, they would fix it for me free of charge, right? A 60 dollar phone, right? No. I went to best buy, they told me to call Samsung to fix the antenna and I went home and called them. The guy said it would cost me $182 to send it and fix the hardware, which is entirely their fault. I called them again to complain that they had a warranty for product deffects and that they said they would fix it for free if it wasn't working right, and he still said it would cost 182 dollars i didn't have. My mom explained to them that that is more than what the phone initially costs and that it's pointless to repair instead of just buying a new one. They said they could lower it to $90! Wow! Still paying more money than what the phone was initially worth in order to fix a problem that they caused! At this point we were furious and told them we wanted to speak to their supervisor or someone of higher authority. He told us we can talk to tech support! Which was going to just tell us the same thing! He didn't want us to talk to anyone of authority in the company because they want to steal the money we don't have for their **** products, so we told them we are never ever going to buy a samsung product ever again for the way their treat their customers! We need to alert everyone of how greedy Samsung is and how they treat customers. They are a multi million dollar company! They could easily give me 10 Samsung galaxy 8 phones and not even notice any economical loss to their business. They are so ******* greedy.

The 4G issue is all about how far to your carrier towers. Samsung does not run your carrier's business.

So disappointed and upset over washer/dryer set purchased at Lowes about 18 months ago- I have only had 2 washer/dryer sets over the past 50 years doing laundry for a family of 8 for much of that time! And even when I sold each set they each still worked after small repairs! In 2014 I purchased a Samsung set - they worked fairly well for about 8 months - the washer is a piece of junk! Spend time constantly babying the machine, readjusting loads every few minutes to get it to spin. Cycles don't always complete - had to have the 4 rods relaced that evidently hold tub in place and enable it to spin. The rods we have been told will need to be replaced every year - they completely wear out after 1 year! Extremely poor design! Bleach dispensor can't be used so if I want to use bleach I have to wait till water has filled machine, pause the load and pour it directly in to water - it has rusted out all around the edges of dispensor and if you use it it retains Bleach so bleach is spit out through following loads of laundry! This leaves big old bleach spots on your next load which may be your permanent press clothes! The machine is so loud it sounds like a pending train wreck no matter how many times you redistribute load or how big or small your load is - a horrific nightmare! I would be better off with an old ringer washer!! Shame on Samsung - Shame on Engineers that obviously either don't care or are incompetent ion their field! And yet Samsung is one of the most expensive sets you can buy - didn't know I'd have to pay over and over for it in repairs! I was so excited to replace my 15 year old set with something new and quality! I am stuck now till I can save up for a new set. I researched before I bought and saw nothing but positive reviews before I bought - people who wrote those either don't use the machines or had only had them less than 6 months or they were reviews planted by Samsung! Oh I must add - the stupid song that plays to signal your load is done is the ONLY thing on the machine that works! WARNING TO CONSUMERS - STAY AWAY FROM SAMSUNG AT ALL COST!!!

I too purchased a Samsung high end washer and dryer in Jan of 2016 from Lowes. In just under one year the stainless drum cracked which causes a terrible thud when trying to use it. I have gone thru all the process of sending in (by email) all the proof of purchase and photos etc. and I still keep getting the run around. They cannot provide me a service tech to come fix it even though when it broke it was under warranty. Apparently they have no service techs close enough to me. They have told me they will refund me but that they need more time to make a final decision on this. I am very frustrated and the longer this goes on the more time and money I am wasting having to go to laundry mats because of their poor customer service and poor quality product. I am so sorry I bought a Samsung washer dryer set and I will never do it again and I hope others have a chance to read this before they make a similar mistake.

I have had a terrible experience with Samsung. The washing machine is in a cabin approximately 100 miles from where I live. I went up there 3 times to meet service people who could not repair the machine. Samsung then approved me for a refund, but not until I provided a photo of the decal removed from the back of the washer. Another 100 miles and I emailed them the photo. I was then assured I was approved for a refund. Two months later I get an email saying the check had been returned because of an undeliverable address. I gave them my correct address twice. They would never tell me what the undeliverable address was. I waited about 6 weeks and called to see where the refund check was. I was told that they were going to escalate this refund. It has been 3 weeks and still no refund. Today I sent a certified letter to Michael Lawder Senior V.P. Of Customer Care. The machine was used between 7 to 10 times over its short life. Samsung has been very dishonest and unethical with me by using delaying tactics. I doubt I will ever buy any Samsung appliances again.

But burying your plea for help in very old threads may not be read by those that can check into this. Top post it.

As to curved models, many call that a gimmick. 4K certainly got beat up by CNET.

Well written. I'm in the middle of a similar experience. It's so sad..

I purchased a Samsung S6 November 2015. Since then the main board is always getting fried. They tell me "You had a defective board and you should be OK after the repair" I was on a 4 week business trip when on the second week I experienced the same problem. I returned to Montreal and called Customer service and explained the situation and was transferred to their retention center in which I spoke to a unprofessional individual. She kept on interrupting and finally she told me that Samsung policy is only to repair and not replace. After the one year warranty I will have to be paying top dollars for those repairs. So I'm putting the unit in the garbage and buying a used reliable Phone! No More Samsung for me!!! I asked that I speak to her supervisor and she told me "I have no supervisor" . Thank you for Nothing Samsung! Garbage Phone and Garbage service!!!

we remodeled our kitchen less than 6 months ago with samsung products and not to mention the phone that i have but will talk later about phone.

one appliance at a time, lets start with my refrigerator two months after I got it the ice maker whenever it ran the defrost cycle it use to make a loud thunderous sound. so i called samsung they send a company out i think based from MO and I live in IN, 6 to 8 hrs drive distance.came diagnosed the problem then came back fixed it.

lets move on to the next appliance, dishwasher. 4 months out and the motor went bad and this is the new tech DW the waterwall one, came and fixed it.

next one is the convection microwave not strong enough my microwave presto popcorn popper burnt .no issues yet ..

last but very important for me is the gas range, i live in the kitchen and do a lot of cooking and baking. few months into my right two burners on simmer very low makes a hissing and a blowing sounds as if its about to explode. ver scary if you have new teenager helping you.called for service,again first a "diagnostic team" comes looks at it and then orders right part when it arrives they schedule service came fixed it same day it was fixed my GFI outlet use to trip every time i turn the stove or the oven on. so call again comes fixes it. (first time it was fixed at first time no "diagnostic" involved) wow right huge favor ...
now yesterday i smelled gas called my local gas company they came out looked at it and red taped the stove and sure there was a leak in the same valve ever since they replaced it I was so used to it that I could"nt smell it .my electrician smelled it while fixing one to the nearest outlet: he almost had a headache.called customer service was called same day by the same company the installed new valve despite the fact i requested a different one.

i don't know how long the will come out here hopefully not to diagnose the problem but o fixe it.

LASTLY , IN BETWEEN THE TIME I CALL SAMSUNG TILL THE TIME ISSUE GETS RESOLVED IT TAKES ALMOST TWO WKS SOMETIMES MORE WITH SCHEDULING ISSUES FROM MY END TO AND/OR COMPANY'S END.

LONG TIME WITHOUT A STOVE .... DOSNT THIS SAY A LOT ABOUT THE COMPANY AND THEIR SERVICE..

OH, YES FORGOT I HAVE S A NOTE 4 WHEN IT CAME OUT ALMOST 2 YEARS AGO AND HAVE PROBLEN WITH BATTERY FOR THE PAST YEAR DIES DOWN AT 50 GETS VERY HOT AS WELL SOMETIMES IT LUCKY AT 30 PERCENT EVEN WITH A NEW BATTERY PURCHASE.

HAVE COMPLAINED AND THE WOULDN'T EVEN REPLACE THE BATTERY ...

SOO MUCH FOR SERVICE..RIGHT

GOODBYE SAMSUNG FOREVER.

ANY INPUT ON HOW TO GO ABOUT REACHING TOP LADDER.

i am hoping the top people would read this and contact me

thxs for reading my review
hopefully it has helped you in making your future purchase decision.

If it makes you feel any better, I have a $1,500 Samsung Refrigerator that makes a horrible noise from ice build up grinding on internal fan. And I have spent $500.00 trying to resolve this with no success. It is a design flaw with no fix apparently.
I have to unplug the unit every three weeks, take all the food out of the freezer and refrigerator and let it thaw out.
I will NEVER purchase another Samsung appliance.

I know this is a late response to your comment but here goes. I have the exact same problem with my Samsung french door fridge. It builds up ice behind the ice maker. When you remove the bucket, it looks like an iceberg behind it. This ice builds up over the auger motor which is behind the icemaker. The auger motor has a fan on top, when the ice builds up, it gets into that fan. I have had probably about 8 or 9 service calls for this problem. They replaced the auger motor, then several weeks later, they replaced the ice maker. No difference. However, instead of shutting off the whole fridge for a long time when the thing starts making that grinding fan noise, to allow the ice to melt, I unplug the fridge, remove the ice bucket, and use a blower dryer on high heat to melt the ice from behind the ice maker. I lay a towel on the bottom of the ice maker casing to sop up the water. When finished, I plug it back in. I would strongly advise not buying ANY Samsung products. However, my technician has told me than there's really not any better fridges on the market today. They have numerous problems with all brands. He said if you want a fridge with fewer problems, try to find one older than 10 years old.

Buyer beware. I am the owner of a beautiful pixelated Box that cost a great deal of money and now is useless. Marketed as a top model my UN55ES8000 now has vertical Pink lines. A great picture at start turns into nothing but vertical lines when the volume is adjusted. It then goes into a cycle of powering down and rendering new colors or vertical lines. According to Samsung registration, they will not do anything for the TV due to it being out of warranty. Great idea Samsung, manufacture products the die at the end of your 1 yr warranty. At least it hasn't exploded. Samsung, the internet is littered with complaints about this issue. Stand behind your products that have been produced via a faulty process.
Model UN55ES8000
Z4QY3CYC802642n

I am replying to this and to the preceding "Never Buy Samsung Products." The exploding phone should be treated as an alarm. Everything I've bought from Samsung (cell phone, TV, refrigerator, gas stove, in that order) is superficially attractive but substantively cheap and ill-made. The phone, now some four years old and not used much over that time, never held a proper charge. The "Smart" TV thinks with painful slowness and its sound quality is so abominable that much speech is unintelligible. The two-year-old, expensive three-door refrigerator developed a perverse habit: once you close the freezer drawer some mechanism locks you out of it for five or so minutes. (Called their help line; THEY need help. Useless.) Perhaps in sympathy with our having bought Samsung, the refrigerator has developed a spontaneous moan that lasts for several seconds but persists throughout the day and night. I'd never have bought the stove, except that I did so before the fridge turned hostile. The stove looks impressive, but the knobs one learns soon enough are cheap plastic wrapped in some sort of chrome tape that unwraps. Far worse, though, is that, because the stems on which the knobs fit are metal and the knobs' plastic thin, the knobs split at that juncture and eventually become useless. (I'd say that with a gas stove they are also dangerous, because they slip around on the stem and may not shut off entirely.) Of course, for the predatory price of between $25 and $42 a knob one can replace the originals with . . . an original part. The last thing I want, whatever the price, is anything Samsung. Beware.

I bought Samsung appliaces 3 years ago and the microwave has broken twice, the stove once and now the icemaker on the fridge! The only fixed my microwave once we fixed it the 2nd time. Been calling them about the icemaker for the last 8 days and all the do is take my complaint say they are sending it to exective dept and someone will call me back in 24 to 48 yrs and no one ever calls. What a piece of crap company! I'm filing a complaint with BBB. Is there any place else I can complain to? I will tell everyone I know on social media not to buy there products but I want to make sure I file every complaint against them I possible can. I will not stop!!