October 11, 2018
I recently purchased two unlocked Galaxy S9 and S9+ phones from Samsung.com. Within 24 hours of receiving our order Verizon and Samsung advised us to return the Galaxy S9 phone due to an internal defect. Samsung customer service would not mail me a replacement phone. The representative states the only warranty option is to return the phone and wait for the refund to be processed (7-10 business days). After I mentioned that I have small children and as a mother I cannot be without a mobile device. Samsung’s represented suggested it would be quicker to purchase another phone while I waited for a refund on a defective phone.
My husband and I cannot believe Samsung would require a mother of two to be without a cell phone for such a long period of time. Especially, since the phone is less than 48 hours old and under factory warranty. No compensation or expedited shipping options provided. Only a insincere sorry for the inconvenience and good luck with your next purchase.
We have spoken to our colleagues and patients about our experience and they have encouraged us to write a letter. My husband is a dentist in a private practice and I am dental hygienist in a government hospital. Everyone we have spoken to is shocked by our experience.
I bought samsung electric oven on Dec 28, 2016. After 8 months the hot surface indicator got problem, it never turned off. I called the samsung support, and they got a technician came to fix the problem. The problem was fixed, however at May 1, 2018 the indicator was broken again. The same problem where the indicator never turned off. Once I can assume it was me being unlucky, but when the same problem occurred within such short time I have to assume that this is a product quality issue.
When I called for the samsung support again, and all they were concerned was the warranty, and not the quality of the product.
I won't buy another Samsung product