Samsung forum

General discussion

SAMSUNG COMPLAINT!!!!

I bought samsung electric oven on Dec 28, 2016. After 8 months the hot surface indicator got problem, it never turned off. I called the samsung support, and they got a technician came to fix the problem. The problem was fixed, however at May 1, 2018 the indicator was broken again. The same problem where the indicator never turned off. Once I can assume it was me being unlucky, but when the same problem occurred within such short time I have to assume that this is a product quality issue.
When I called for the samsung support again, and all they were concerned was the warranty, and not the quality of the product.
I won't buy another Samsung product

Post a reply
Discussion is locked
You are posting a reply to: SAMSUNG COMPLAINT!!!!
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: SAMSUNG COMPLAINT!!!!
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Samsung Customer Service is no where to be found

In reply to: SAMSUNG COMPLAINT!!!!

October 11, 2018

I recently purchased two unlocked Galaxy S9 and S9+ phones from Samsung.com. Within 24 hours of receiving our order Verizon and Samsung advised us to return the Galaxy S9 phone due to an internal defect. Samsung customer service would not mail me a replacement phone. The representative states the only warranty option is to return the phone and wait for the refund to be processed (7-10 business days). After I mentioned that I have small children and as a mother I cannot be without a mobile device. Samsung’s represented suggested it would be quicker to purchase another phone while I waited for a refund on a defective phone.

My husband and I cannot believe Samsung would require a mother of two to be without a cell phone for such a long period of time. Especially, since the phone is less than 48 hours old and under factory warranty. No compensation or expedited shipping options provided. Only a insincere sorry for the inconvenience and good luck with your next purchase.

We have spoken to our colleagues and patients about our experience and they have encouraged us to write a letter. My husband is a dentist in a private practice and I am dental hygienist in a government hospital. Everyone we have spoken to is shocked by our experience.

Collapse -
A good example

In reply to: Samsung Customer Service is no where to be found

Of where you should get them from Verizon next time.

Collapse -
Done with Samsung

In reply to: A good example

Our family is done with Samsung. We are going back to apple. Apple has long lines, but their customer service is always there.

Collapse -
10 plus samsung galaxy byer beware!

In reply to: SAMSUNG COMPLAINT!!!!

Do not buy the galaxy +! I purchased the phone thinking i got an upgrade from the 8+, and i have had ALL kinds of problems with the phone where i keep a journal. I have tried several times emailing Samsung, but for some odd reason when i go to submit my complaint....I'm logged out not by choice & have too start with a new complaint. I did this 4 times! Yes, I could call, but I want to make sure I have validation of the call. The phone cost $999.99 NIL taxes. I will seek legal advice on Monday. I found so many problems with the phone I'm curious if they had a tester before putting it out to the public. I have purchased Samsung since residing in P.R.China...i will be an iPhone.

Regrets
Dana

Collapse -
Samsung S10 much the same...

In reply to: 10 plus samsung galaxy byer beware!

I just wanted you to know you're not alone. I am on my 3rd s10 since March 9th and guess what....the third one is doing the same damn thing. Restarts itself with no rhyme or reason and when I contacted Samsung, they told me to send in the phone for repair. Repair!!! It's 4 days old and restarted on it's own 4 time today alone!! At a total loss as to what to do with my really expensive waste of time. Samsung and my garbage phone service provider don't seem to give a rip they have duped me into paying so much for something so useless.

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

REVIEW

Sublime suburban chariot

High on style and technology, the 2019 Volvo XC90 is an incredibly satisfying everyday crossover.