Samsung forum

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I bought samsung electric oven on Dec 28, 2016. After 8 months the hot surface indicator got problem, it never turned off. I called the samsung support, and they got a technician came to fix the problem. The problem was fixed, however at May 1, 2018 the indicator was broken again. The same problem where the indicator never turned off. Once I can assume it was me being unlucky, but when the same problem occurred within such short time I have to assume that this is a product quality issue.
When I called for the samsung support again, and all they were concerned was the warranty, and not the quality of the product.
I won't buy another Samsung product

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Samsung Customer Service is no where to be found

In reply to: SAMSUNG COMPLAINT!!!!

October 11, 2018

I recently purchased two unlocked Galaxy S9 and S9+ phones from Within 24 hours of receiving our order Verizon and Samsung advised us to return the Galaxy S9 phone due to an internal defect. Samsung customer service would not mail me a replacement phone. The representative states the only warranty option is to return the phone and wait for the refund to be processed (7-10 business days). After I mentioned that I have small children and as a mother I cannot be without a mobile device. Samsung’s represented suggested it would be quicker to purchase another phone while I waited for a refund on a defective phone.

My husband and I cannot believe Samsung would require a mother of two to be without a cell phone for such a long period of time. Especially, since the phone is less than 48 hours old and under factory warranty. No compensation or expedited shipping options provided. Only a insincere sorry for the inconvenience and good luck with your next purchase.

We have spoken to our colleagues and patients about our experience and they have encouraged us to write a letter. My husband is a dentist in a private practice and I am dental hygienist in a government hospital. Everyone we have spoken to is shocked by our experience.

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A good example

In reply to: Samsung Customer Service is no where to be found

Of where you should get them from Verizon next time.

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Done with Samsung

In reply to: A good example

Our family is done with Samsung. We are going back to apple. Apple has long lines, but their customer service is always there.

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10 plus samsung galaxy byer beware!

In reply to: SAMSUNG COMPLAINT!!!!

Do not buy the galaxy +! I purchased the phone thinking i got an upgrade from the 8+, and i have had ALL kinds of problems with the phone where i keep a journal. I have tried several times emailing Samsung, but for some odd reason when i go to submit my complaint....I'm logged out not by choice & have too start with a new complaint. I did this 4 times! Yes, I could call, but I want to make sure I have validation of the call. The phone cost $999.99 NIL taxes. I will seek legal advice on Monday. I found so many problems with the phone I'm curious if they had a tester before putting it out to the public. I have purchased Samsung since residing in P.R.China...i will be an iPhone.


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Samsung S10 much the same...

In reply to: 10 plus samsung galaxy byer beware!

I just wanted you to know you're not alone. I am on my 3rd s10 since March 9th and guess what....the third one is doing the same damn thing. Restarts itself with no rhyme or reason and when I contacted Samsung, they told me to send in the phone for repair. Repair!!! It's 4 days old and restarted on it's own 4 time today alone!! At a total loss as to what to do with my really expensive waste of time. Samsung and my garbage phone service provider don't seem to give a rip they have duped me into paying so much for something so useless.

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