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Question

Samsung cell phone

Aug 10, 2016 11:44AM PDT

Hello everyone, I am new to this forum today but need some help with a used phone I purchased online off of let go or offer up ? This is the Samsung note 5 and apparently it was a "demo phone" from somewhere and I don't know where it was originally purchased or stolen from but I bought it from a guy on one of those apps and can no longer reach him. Here's the problem, it constantly goes into the demo commercial every 60 seconds. How can I remove this and use the phone I paid several hundred dollars for ? I tried the reboot from pushing volume up button at same time as power button but it doesn't fix the problem, it keeps saying "security is preventing this". Anyone know how to fix this ???? It's driving me crazy. Thanks, LaydeeDi2016

Discussion is locked

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Answer
In the USA, call Samsung.
Aug 10, 2016 1:07PM PDT

They are at 1800SAMSUNG and hope for the best.

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That may be something to check.
Aug 10, 2016 6:15PM PDT
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Answer
If it was stolen.......
Aug 10, 2016 6:04PM PDT

Not much anybody can do to help you.

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Answer
Call Samsung
Aug 11, 2016 5:06AM PDT

Samsung is the one who can help you..