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General discussion

Samsung blue ray bde6500

by Bigtony402 Nov 24, 2012 11:09AM PST

I recently purchased a sharp 70" w/o smart tv so I added the smart Blu ray BDE6500 I'm connected to clear wireless wifi all settings are completed I can use you tube and a few other app but I cannot connect to the web or pandora does anyone know what I can do to resolve this issue ? As for pandora I retrieved the code and went to the .com address and put in code activated put my existing acct info in and nothing ! Plz help

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5 Posts
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Re: Samsung blue ray bde6500
by Samsung_HD_Tech Samsung staff Nov 26, 2012 6:04AM PST

Hi Bigtony402,

Sorry to hear about this. What firmware version are you on? What have you tried to make it work, thus far?

HD Tech

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Blu ray bde6500
by Bigtony402 Nov 28, 2012 5:21AM PST

I haven't checked the firmware but I will ASAP . I did do a hard reset which allowed me to sign in to Netflix as well as a few other apps but still no web browser. I have contacted Samsung cust. Care they haven't responded back .

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Re: Blu ray bd-e6500
by Samsung_HD_Tech Samsung staff Nov 28, 2012 11:06PM PST

Hi Bigtony402,

OK, be sure to check for the newest firmware. After that, please provide the following:

Smart Hub Version
Unique ID
Web Browser Version
Serial Number
When the issue started
Memory Usage

As the Unique ID and Serial Numbers are sensitive pieces of data, you'll likely want to send this information to us on one of our social media channels. You can find information about how to contact us here: http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/

HD Tech

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where do i get this specific information?
by danieldefasson Nov 30, 2012 5:22AM PST

where do i get this specific information?

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Re: where do i get this specific information?
by Samsung_HD_Tech Samsung staff Nov 30, 2012 5:28AM PST

Hi danieldefasson,

To obtain the web browser version: Load Smart Hub and highlight the web browser icon and then press the info button once, a pop up then appears and displays the version.

To obtain the Smart Hub Version/Unique ID/Memory Usage: Load Smart Hub and press the Tools button on the remote, move down to Settings>About Smart Hub.

HD Tech

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