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Resolved Question

Samsung Blu Ray Player BD-D5500 and Avengers Blu Ray

by Oct 7, 2012 9:13AM PDT

I bought the 4 disc Avengers and neither the 3D and Blu Ray version of it plays. It is stuck on the letter A when it boots up. The DVD works but my kids were mad that they could not play 3D to watch it. I see Samsung has issues with other models as well. Is Samsung working on this issue? Also the Cars 2 3D was fine after 20 minutes and then it kept repeating the last 30 seconds of a chapter and had to forward it. Is there a firmware update?

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MPK02 has chosen the best answer to their question. View answer
8 Posts
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Best Answer

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Answering Samsungs question
by Oct 8, 2012 10:00AM PDT

Movie Title(s): Avengers Blu Ray and Blu Ray 3D
Retailer(s) where the disc(s) was purchased: Amazon

Complete Model Code of Blu-ray Player/Home Theater: BD-D5500-ZA
Firmware Version: BSP-D5500ZA-1015.5
Describe the behavior when a disc is inserted (e.g., error messages, appearance, time delay): The Initial screen before the language screen option comes on. It is stuck on an A screen and has no other options but to eject.

How many copies have been tried: One

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Re: Firmware update
by Samsung_HD_Tech Samsung staff Oct 9, 2012 12:17AM PDT
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it worked
by MPK02 Oct 9, 2012 9:07AM PDT

The firmware upgrade worked.

Thank you

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Answer
Re: Samsung Blu Ray Player BD-D5500 and Avengers Blu Ray
by Samsung staff Oct 8, 2012 12:33AM PDT

Hi cruiser711,

We had some problems, but so far we've heard reports that a recent firmware update that we pushed out has been fixing it. So if you would, please fill out the following information for me:

Movie Title(s): ???
Retailer(s) where the disc(s) was purchased: ???

Complete Model Code of Blu-ray Player/Home Theater: ???
Firmware Version: ???
Describe the behavior when a disc is inserted (e.g., error messages, appearance, time delay): ???
How many copies have been tried: ???

This information will allow us to attempt to replicate the behavior you're experiencing. Have a good day!

HD Tech

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Answer
Samsung Home cinema blue ray HT-C6930W Avengers 3D
by Oct 13, 2012 2:59AM PDT

All my 3D discs play except the Avengers 3d Blue ray, i have tried 3 new discs, same problem, it does not go past the start menu, I have sent an email to Samsung, and as the Beatles song goes, NO REPLY, so is this going to happen to more 3D discs in the furure, so its probably a firmware problem, i have downloaded the latest upgrade onto my player, no joy.

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Re: Samsung Home cinema blue ray HT-C6930W Avengers 3D
by Samsung_HD_Tech Samsung staff Oct 15, 2012 1:06AM PDT

Hi 1thundercloud,

Sorry to hear about your difficulties. So you've upgraded to firmware version 1016.2? If so, what's going wrong with the 3D disc? Is it not playing at all?

HD Tech

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Avengers 3D on BD5500
by Geminichris Nov 29, 2012 9:52PM PST

Firmware upgraded 10/12. Player says there are no additional updates available. Connects to the server, without fail, yet Avengers 3D will not play. It just stutters, pausing every few seconds, with no audio playing during the film. Audio works within the menu. The latest firmware update corrected my player's difficulties in handling Madagascar 3(3D) skipping issues, but is having trouble with Avengers 3D, which ironically, I watched successfully, before the update.

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Re: Avengers 3D on BD5500
by Samsung_HD_Tech Samsung staff Nov 30, 2012 12:26AM PST
Back to Samsung forum

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